Updated September 4, 2025

dELiAs Customer FAQ

Recent dELiAs Customer Questions

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Returns and Exchanges

How Do I Return My Purchase to Delia's?

While the original dELiA's is defunct, the brand lives on under storefront Dolls Kill. Making a return to Dolls Kill can be...

What is the dELiAs return policy?

dELiAs has a return policy allowing refunds or exchanges within about thirty days of purchase, requiring items to be unworn and...

Can I return an item if it has been worn or used?

In general, dELiAs requires items to be unworn, unwashed, and with all tags for returns. They advise checking their website for...

Do I need to include the original packaging when returning an item?

When returning items to dELiAs, it is recommended to include original packaging for optimal processing, as it contains...

How long do I have to return an item?

dELiAs permits returns within thirty days of purchase, provided items are in original condition with tags and packaging....

Can I exchange an item instead of returning it?

dELiAs allows exchanges, typically within a set time frame after purchase, subject to specific conditions like unworn items and...

Can I return an online purchase to a physical dELiAs store?

Typically, dELiAs allows customers to return items purchased online at physical stores, but this may come with certain...

How can I track the status of my return?

To monitor the return status with dELiAs, customers should refer to the return confirmation email, which usually contains a...

How long does it take to process a return?

Return processing times at dELiAs can vary based on the chosen method and item condition. Typically, processing takes five to...

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item from dELiAs, check their return and exchange policy on the website, report the issue...

Do I need to pay for return shipping?

Return shipping costs at dELiAs typically depend on the reason for the return. Generally, customers are responsible for these...

What forms of payment are accepted for returns?

dELiAs typically processes returns by refunding the original payment method used, such as credit cards, gift cards, or PayPal....

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