What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item from dELiAs, please contact customer service within a reasonable timeframe to report the issue. Provide them with your order number, a description of the damage or defect, and any relevant photos if possible. They will assist you in resolving the problem by either offering a replacement, exchange, refund, or store credit depending on the situation. Please refrain from using or altering the item further to ensure a smooth resolution process. Customer service is available to help address any concerns and ensure your satisfaction with your purchase.