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dELiAs Customer FAQ

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What is dELiAs's Phone Number?

The question we are asked most often is about how to talk to dELiAs customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What forms of payment are accepted for returns?

For returns, dELiAs accepts payment in the form of store credit or a refund to the original payment method. If you choose store credit,...
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Returns

How Do I Return My Purchase to Delia's?

While the original dELiA's is defunct, the brand lives on under storefront Dolls Kill. Making a return to Dolls Kill can be done using...
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What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item from dELiAs, please contact customer service within a reasonable timeframe to report the...
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What is the dELiAs return policy?

The dELiAs return policy allows customers to return any unworn, unwashed, or defective items within 30 days of purchase. To initiate...
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Can I return an item if it has been worn or used?

Unfortunately, dELiAs does not accept returns for items that have been worn or used. We understand that sometimes it may be necessary...
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Do I need to include the original packaging when returning an item?

Yes, it is recommended to include the original packaging when returning an item to dELiAs. Returning the item in its original packaging...
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How long do I have to return an item?

You have 30 days to return an item for a refund or an exchange with dELiAs. We understand that sometimes things don't work out as planned,...
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Can I exchange an item instead of returning it?

Yes, we offer exchanges for products purchased from dELiA*s. If you are not satisfied with your purchase and would like to exchange...
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Can I return an online purchase to a physical dELiAs store?

Yes, you can return an online purchase to a physical dELiAs store. We understand that sometimes online shopping doesn't always work...
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Do I need to pay for return shipping?

Yes, customers are responsible for paying the return shipping fees when returning items to dELiAs. The cost of return shipping will...
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How long does it take to process a return?

The processing time for returns at dELiAs is typically 5-7 business days. Once we receive your returned items, our dedicated team will...
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What forms of payment are accepted for returns?

For returns, dELiAs accepts payment in the form of store credit or a refund to the original payment method. If you choose store credit,...
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Tracking

How can I track the status of my return?

To track the status of your return, you can log in to your account on our website and check the "Order History" section. There, you...
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Help me with my dELiAs customer service issue

Ask any question you have about dELiAs customer service. We will do our best to get you answers right away.
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