Visa Customer FAQ

If you are in a foreign country and unable to verify an internet transaction because you cannot receive SMS messages to your home country mobile number, we recommend that you notify your card issuing bank so they can provide an alternate method of verification. Each bank has different protocol for managing such scenarios, they might offer temporary alternatives like verifying through a phone call, or through online banking. Therefore, keep your bank informed about your current location and contact details to ensure continued access to their services.

We're sorry to hear of the trouble you're experiencing with your Vanilla Gift Card. Visa advises that you should contact the Customer Service Team directly through the number on the back of your card. They are well-equipped to handle these sort of complaints and will be able to assist with troubleshooting and resolving the issue for you. Additionally, check whether all locations accept gift cards, as some online retailers may not accept Visa gift cards for purchases. Also, ensure that your card is activated and you've properly registered it, if necessary.

Certo, puoi richiedere una nuova carta Visa. Ti suggeriamo però prima di fare questo, di contattare l'ente o l'azienda che ti addebita la somma mensile per annullare l'abbonamento o il pagamento ricorrente. Se non riesci a risolvere il problema direttamente con loro, dovresti parlare con la tua banca o l'istituto finanziario che ha emesso la tua carta Visa. Loro possono assisterti nel risolvere la questione e se necessario, possono emettere una nuova carta Visa per te se ritieni che le tue informazioni sulla carta siano state compromesse. Ricorda di proteggere sempre le tue informazioni personali e finanziarie.