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ShoreTel Customer FAQ

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What is ShoreTel's Phone Number?

The question we are asked most often is about how to talk to ShoreTel customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent ShoreTel Customer Questions

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Compatibility

Can I use ShoreTel with my existing phone lines?

Yes, ShoreTel can work with existing phone lines, including analog, digital, and VoIP, by using the ShoreTel Gateway, enabling...
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What types of phones are compatible with ShoreTel?

ShoreTel systems are mainly compatible with IP phones, notably the user-friendly 400 series. They also support various...
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Can I use ShoreTel on my mobile device?

ShoreTel provides mobile solutions through the ShoreTel Mobility application, available for iOS and Android. This enables users...
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Can I integrate ShoreTel with other business applications?

ShoreTel supports integration with various business applications, helping improve communication and productivity. Organizations...
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Features

What features are included in a ShoreTel phone system?

A ShoreTel phone system includes unified communications, robust call management features, mobility solutions, customizable...
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Can I record calls with ShoreTel?

ShoreTel offers call recording capabilities within its communication systems for various uses like training and compliance....
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Can I use ShoreTel for conference calls?

ShoreTel indeed supports conference calls through its unified communications platform, enabling users to easily initiate audio...
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Cost and Support

What is the cost of a ShoreTel phone system?

The price of a ShoreTel phone system varies widely based on business size, features, user count, and installation. Costs can be...
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What are the installation requirements for ShoreTel systems?

Installing ShoreTel systems requires careful consideration of hardware, software, and network infrastructure to ensure optimal...
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Is technical support available for ShoreTel users?

ShoreTel provides technical support for users, offering various assistance options, including online resources, community...
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What maintenance is required for a ShoreTel system?

Maintaining a ShoreTel system involves regular software updates, performance monitoring, hardware inspections, and training...
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Does ShoreTel offer training for new users?

ShoreTel offers various training resources for new users, such as online tutorials, user manuals, instructional videos,...
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