ShoreTel Customer Service

Phone Number & Contact Info

ShoreTel's Best Phone Number

Toll-free·Calls Customer Service·Most popular ShoreTel number

How do I talk to a live human at ShoreTel?

A:Calling this ShoreTel number should go right to a real human being

Does ShoreTel offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this ShoreTel phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this ShoreTel number should go right to a real human being
In fact, much of this information on this page is superfluous because this ShoreTel phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

ShoreTel operates the call center for this 800-742-2348 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ShoreTel phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ShoreTel staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call ShoreTel is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call ShoreTel

In summation, the best day to call ShoreTel is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that ShoreTel staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call ShoreTel

If you have time to do a bit of reading before you call ShoreTel, we recommend you read over some of our problem-specific articles.

Can I record calls with ShoreTel?

Yes, ShoreTel provides the ability to record calls. With its advanced communication solutions, ShoreTel offers call recording functionality that allows users to capture and store conversations for various purposes. Whether it is for training, regulatory compliance, or quality assurance, the call recording feature ensures that important conversations are securely and accurately preserved. Users can easily initiate call recording through the ShoreTel system, and the recordings can be accessed and managed through a user-friendly interface. Additionally, ShoreTel provides options for call storage, retrieval, and even integration with third-party applications for comprehensive call recording management. This enables businesses to effectively leverage call recording as a valuable tool for analysis, review, and improvement of their communication processes.

What types of phones are compatible with ShoreTel?

ShoreTel is compatible with a wide variety of phones, offering flexibility to meet the diverse needs and preferences of different businesses. Whether you prefer traditional desk phones or more advanced models, ShoreTel ensures seamless integration. They support an extensive range of phone options, including IP phones, SIP phones, softphones, and mobile devices through their ShoreTel Connect client app. This compatibility allows businesses to choose from various reputable manufacturers, such as Cisco, Polycom, and ShoreTel's own models. Additionally, ShoreTel's compatibility extends to cordless DECT phones, conference phones, and even legacy analog devices, ensuring businesses can utilize their existing equipment while transitioning to ShoreTel's powerful and feature-rich communication solutions.

What is the cost of a ShoreTel phone system?

The cost of a ShoreTel phone system varies based on several factors such as the required number of users, hardware choices, and deployment options. ShoreTel offers both on-premise and cloud-based solutions with flexible pricing. This allows businesses to customize their phone system according to their unique needs and budget. The pricing model includes one-time equipment costs, licensing fees, as well as ongoing maintenance and support fees. Additionally, businesses can choose to purchase or lease the hardware, further influencing the overall cost. For accurate pricing information, it is recommended to contact a ShoreTel representative who can assess the specific requirements and provide a tailored quote.

Top ShoreTel customer service problems

Click the link above to get answers to just about any ShoreTel customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is ShoreTel's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ShoreTel agent. This phone number is ShoreTel's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-742-2348 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call ShoreTel first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, ShoreTel has 1 phone number. It's not always clear what is the best way to talk to ShoreTel representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for ShoreTel. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ShoreTel. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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