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Purolator Customer FAQ

Top Answers & How-to Guides

What is Purolator's Phone Number?

The question we are asked most often is about how to talk to Purolator customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need an account to ship with Purolator?

No, you do not need an account to ship with Purolator. While having an account offers various benefits like easy access to online shipping...

Where can I find Purolator locations near me?

To locate Purolator locations near you, simply visit the Purolator website and click on the "Find a Location" link in the top navigation...
Ask any question you have about Purolator customer service, get an answer now.
Contact Purolator customer service

Package Handling

What is the process for filing a claim for a lost or damaged package?

To file a claim for a lost or damaged package with Purolator, customers need to provide documentation including a completed claim form,...
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What is the maximum weight limit for packages?

The maximum weight limit for packages with Purolator is 75 pounds (34 kilograms) per package. This weight restriction ensures safe...
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Shipping and Services

What services does Purolator offer?

Purolator offers a wide range of services to meet various shipping needs. Our core services include domestic and international parcel...
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Do I need an account to ship with Purolator?

No, you do not need an account to ship with Purolator. While having an account offers various benefits like easy access to online shipping...
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Can I ship internationally with Purolator?

Yes, you can ship internationally with Purolator. As a leading courier and freight solutions provider in Canada, Purolator offers reliable...
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Delivery Information

What is the delivery time for domestic shipments?

The delivery time for domestic shipments with Purolator varies depending on the destination. Purolator offers a range of delivery options...
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Returns and Refunds

What is Purolator's return policy?

Purolator's return policy allows customers to return items within 30 days of purchase, provided they are in their original packaging...
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Location Information

Where can I find Purolator locations near me?

To locate Purolator locations near you, simply visit the Purolator website and click on the "Find a Location" link in the top navigation...
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Help me with my Purolator customer service issue

Ask any question you have about Purolator customer service. We will do our best to get you answers right away.
We look to the Purolator issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Purolator issues reported to GetHuman
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