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Purolator Customer FAQ

Top Answers & How-to Guides

What is Purolator's Phone Number?

The question we are asked most often is about how to talk to Purolator customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need an account to ship with Purolator?

An account is not necessary to ship with Purolator, as customers can send packages as guests. However, having an account...

Where can I find Purolator locations near me?

To locate Purolator locations nearby, individuals should visit the official Purolator website and use their location finder...
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Recent Purolator Customer Questions

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Claims and Returns

What is the process for filing a claim for a lost or damaged package?

To file a claim for a lost or damaged package with Purolator, customers must gather essential details such as the tracking...
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What is Purolator's return policy?

Purolator's return policy is influenced by the sender's specific guidelines, as they mainly focus on shipping. Customers should...
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Shipping Services

What services does Purolator offer?

Purolator provides a comprehensive range of shipping services that cater to both personal and business needs, including express...
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Can I ship internationally with Purolator?

Purolator does provide international shipping solutions, offering various options for sending packages and documents outside of...
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What are the shipping options available through Purolator?

Purolator offers a variety of shipping services to cater to different customer needs, including Purolator Express for urgent...
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Are there specific pickup services available from Purolator?

Purolator provides various pickup services, including scheduled pickups for regular shipments and on-demand pickups for urgent...
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Shipping Details

What is the delivery time for domestic shipments?

Purolator provides varied delivery times for domestic shipments in Canada. Generally, Express services offer next business day...
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What is the maximum weight limit for packages?

Purolator's maximum package weight limit is usually 150 kilograms, or about 330 pounds, for domestic shipments. However, limits...
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Are there service guarantees for Purolator deliveries?

Purolator offers service guarantees that vary by the type of service chosen, with Purolator Express providing an on-time...
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What packaging guidelines should I follow when shipping with Purolator?

When shipping with Purolator, it is crucial to adhere to packaging guidelines that ensure safe delivery. Use sturdy cardboard...
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Account and Locations

Do I need an account to ship with Purolator?

An account is not necessary to ship with Purolator, as customers can send packages as guests. However, having an account...
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Where can I find Purolator locations near me?

To locate Purolator locations nearby, individuals should visit the official Purolator website and use their location finder...
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What are the service hours for Purolator locations?

Purolator's service hours differ by location, generally open weekdays from morning to late afternoon or early evening. Some...
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Tracking and Address Changes

How can I change the delivery address for a shipment?

To change a delivery address with Purolator, check their official website for specific policies as they vary based on shipment...
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How can I track the shipment status of my package?

Tracking a shipment with Purolator is simple through their online tool. By entering the tracking number, customers can access...
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We look to the Purolator issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Purolator issues reported to GetHuman
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