Updated

Purolator Customer Service

Phone Number & Contact Info

Purolator's Best Phone Number

888-744-7123
Toll-free·Calls Customer Service·Most popular Purolator number
Q:

How do I talk to a live human at Purolator?

A:Press 1 for English, then say "Representative" two times.
Q:

Does Purolator offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 13 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Purolator phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, then say "Representative" two times.
Here is how our research team describes the way the Purolator phone system greets you: How may I help you?

What are the hours and when should I call?

Purolator operates the call center for this 888-744-7123 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 239 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Purolator phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Purolator staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Purolator is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 239 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Purolator

In summation, the best day to call Purolator is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Purolator number, but it is also the day with the shortest hold times.

Why Customers Call Purolator

If you have time to do a bit of reading before you call Purolator, we recommend you read over some of our problem-specific articles.

Do I need an account to ship with Purolator?

No, you do not need an account to ship with Purolator. While having an account offers various benefits like easy access to online shipping tools and detailed tracking features, you can still ship without one. As a non-account holder, you can visit a Purolator Shipping Centre or an authorized shipping agent to ship your package. Simply bring the necessary information, such as sender and recipient addresses, your preferred service option, and payment details. Purolator also offers a waybill, which can be filled out manually, enabling you to ship without an account. So, whether you choose to create an account or not, Purolator ensures convenient shipping options to suit your needs.

What is Purolator's return policy?

Purolator's return policy allows customers to return items within 30 days of purchase, provided they are in their original packaging and accompanied by a valid receipt. The items must be in their original condition and not damaged or used. Purolator offers full refunds for returned items, excluding any shipping or handling charges. If the product was purchased online, customers need to contact Purolator's customer service to initiate the return process and receive a return authorization number. Purolator recommends using their prepaid return shipping labels for ease and convenience. In case of any defects or shipping errors, Purolator will cover return shipping costs. Refunds are typically processed within 7-10 business days, depending on the payment method used.

What services does Purolator offer?

Purolator offers a wide range of services to meet various shipping needs. Our core services include domestic and international parcel delivery, courier services, freight forwarding, and logistics solutions. For domestic shipping, we provide next-day and standard delivery options, as well as express and same-day delivery in select areas. Our international shipping services cover over 210 countries worldwide, ensuring reliable and timely delivery for businesses and individuals. Purolator also offers specialized services such as temperature-controlled shipping, dangerous goods transportation, and returns management to cater to specific requirements. With our extensive network of distribution centers, Purolator ensures efficient transportation, real-time tracking, and reliable delivery, making us a trusted choice for businesses and individuals seeking reliable shipping solutions.

Top Purolator customer service problems

Click the link above to get answers to just about any Purolator customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Purolator, and their purpose. Are any of these similar to the reason you are trying to call?
Reschedule delivery: "I need to schedule a delivery that was not able to be delivered."
- From a call lasting 3m 27s , Apr 3, 2024 12:08 PM
Speaking to agent: "I want to speak to an agent."
- From a call lasting 1m 31s , Feb 13, 2024 10:45 PM

More Purolator Customer Service Contacts

There are of course other ways to contact Purolator customer service besides the phone. Below we list the best ones, by medium.

Purolator Customer Service Live Chat

purolator.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Purolator provides this option.

Purolator Customer Service on X (formerly Twitter)

@purolatorhelp - Customer Service
Customer service Twitter feed
Purolator, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Purolator Customer Help Desk / Web Support

purolator.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Purolator customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Purolator's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Purolator agent. This phone number is Purolator's best phone number because 1,434 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-744-7123 include and other customer service issues. Rather than trying to call Purolator first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or web or chat. In total, Purolator has 1 phone number. It's not always clear what is the best way to talk to Purolator representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Purolator. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Purolator. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Purolator Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated