What is the process for filing a claim for a lost or damaged package?

To file a claim for a lost or damaged package with Purolator, customers need to provide documentation including a completed claim form, proof of value of the item, proof of shipment, and photos of the damaged item and packaging. Customers should contact Purolator's customer service to initiate the claims process. Once the necessary documentation is submitted, Purolator will investigate the claim and provide a resolution within a designated timeframe. It is important for customers to file a claim as soon as possible after discovering the issue to ensure a timely resolution.