© GetHuman Inc.

PacSun Customer FAQ

Top Answers & How-to Guides

What is PacSun's Phone Number?

The question we are asked most often is about how to talk to PacSun customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about PacSun customer service, get an answer now.

Recent PacSun Customer Questions

My store pickup order was cancelled

We're sorry to hear about the cancellation of your store pickup order. PacSun may cancel orders due to various reasons: the desired item may have gone out of stock, there might have been an issue with your payment, or there might have been an issue verifying some of the information provided. After cancellation, rest assured, any charges made on your account will be refunded typically within 5-7 business days. If you still wish to have the item, we recommend placing another order or checking availability from another nearby store. We appreciate your understanding in this matter.
Asked Jun 4, 2024 7:12 PM

Help me with my PacSun customer service issue

Returns and Exchanges

How Do I Exchange the Wrong Item with PacSun?

You can return an item from the American Sun wear retailer Pac Sun if you purchase or receive the wrong item. The company has a...

How Do I Exchange the Wrong Item from Pacsun?

PacSun offers customers the ability to return or exchange items within 30 days of the date of purchase. You can only return or...

What is PacSun's return policy?

PacSun allows returns within thirty days of purchase for a full refund, as long as items are new and tags are attached. Certain...

How long do I have to return an item to PacSun?

Customers have thirty days from the purchase date to return items to PacSun, whether bought online or in-store. Items must...

Can I return an item purchased online at a PacSun store?

PacSun allows returns of online purchases at their physical stores, typically requiring the order confirmation or packing slip....

Can I cancel or change an order after it has been placed?

After placing an order with PacSun, there is a limited time to cancel or modify it, typically before it moves to shipping....

Order Tracking and Management

How Do I Track My Pacsun Package?

You don't need an account to track your PacSun package. All you need is your e-mail address provided at the time of purchase,...

How Do I Track My PacSun.com Order?

If you're interested in tracking your PacSun order, you'll first want to visit their website. Next, you're going to click the...

How Do I Edit a Pacsun Order?

As a customer you can contact PacSun to make inquiries by calling their customer support team. Customers can learn more about...

Customer Feedback and Loyalty

How Do I Give Feedback About My Experience to Pacsun?

PacSun offers a number of ways for their customers to provide feedback. You can rate their customer experience and help them to...

Does PacSun have a loyalty program?

PacSun provides a loyalty program known as the PacSun Rewards Program. This allows customers to earn points for every dollar...

Payment and Shipping

What methods of payment does PacSun accept?

PacSun accepts various payment options for convenience, including major credit cards and PayPal online, as well as cash and...

Does PacSun offer gift cards?

PacSun does indeed provide gift cards, available for purchase both in stores and online in different amounts. These cards can...

Does PacSun offer international shipping?

PacSun does provide international shipping to customers outside the United States, but specifics like shipping rates and...

Product Information

What is PacSun's sizing chart?

PacSun provides a sizing chart to help customers choose the right clothing size, featuring measurements for shirts, pants, and...

Are PacSun products cruelty-free?

PacSun does not make a clear statement about its cruelty-free policy, meaning it is best to check individual product labels for...
We look to the PacSun issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
PacSun issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!