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PacSun Customer Service

Phone Number & Contact Info

PacSun's Best Phone Number

877-372-2786
Toll-free·Calls Customer Service·Most popular PacSun number
Q:

How do I talk to a live human at PacSun?

A:Calling this PacSun number should go right to a real human being
Q:

Does PacSun offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 6am-7pm, Sat-Sun 7am-4pm PST. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this PacSun phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this PacSun number should go right to a real human being
Below are some clips we've found from PacSun's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Paxson dot com. For customer service and quality assurance purposes, this call will be recorded. If you do not consent, please disconnect the call. Please note, once your order ships, you will receive an email with tracking info. For order status, please press one. For help with the return, please press two."
Excerpt from a call with PacSun
Monday, February 12, 2024 5:40 PM

The first phone menu

"Thank you for calling Paxson dot com. For customer service and quality assurance purposes, this call will be recorded. If you do not consent, please disconnect the call. Please note, once your order ships, you will receive an email with tracking info. For loyalty, gift card, or an in store experience, please press five.
For order status, please press one.
For help with the return, please press two."
Excerpt from a call with PacSun
Monday, February 12, 2024 5:40 PM
In fact, much of this information on this page is superfluous because this PacSun phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

PacSun operates the call center for this 877-372-2786 phone number Mon-Fri 6am-7pm, Sat-Sun 7am-4pm PT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 130 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PacSun phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PacSun staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call PacSun is Sunday. The most busy day to call is Friday, which averages 350% more phone calls by comparison. Again, this is based on a sample of 130 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call PacSun

In summation, the best day to call PacSun is Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call PacSun

If you have time to do a bit of reading before you call PacSun, we recommend you read over some of our problem-specific articles.

What is PacSun's return policy?

PacSun's return policy allows customers to return their merchandise within 60 days of the purchase date for a full refund. The items must be in their original condition, unworn, and with the original tags attached. Receipts or proof of purchase are required for all returns. However, if customers do not have the receipt, PacSun may still accept their return, but refunds will be issued in the form of a merchandise credit. Swimwear and intimate items are non-refundable unless faulty. Online purchases can be returned by mail or to any PacSun store. Additionally, PacSun does not cover return shipping costs, except for faulty items. For any further information or assistance, customers can contact PacSun's customer service team.

What is PacSun's sizing chart?

PacSun provides a detailed sizing chart to help customers find the perfect fit. Our sizing chart is specifically designed to cater to our diverse range of clothing styles and brands. To access the sizing chart, simply click on the "Size Chart" link available on the product page. The chart includes measurements for various categories such as tops, bottoms, dresses, swimwear, and shoes. We recommend using a measuring tape for accurate results. Additionally, we offer some general tips on our FAQ page to assist customers in determining their size. PacSun is committed to ensuring customers find the most comfortable and flattering fit, allowing them to confidently embrace their unique style.

Are PacSun products cruelty-free?

Yes, PacSun products are cruelty-free. We are committed to the ethical treatment of animals and do not test our products on them. Our commitment to cruelty-free practices extends to all stages of the manufacturing process, from sourcing materials to the final product. We are proud to partner with suppliers who adhere to strict ethical standards and do not test on animals. Additionally, we do not sell any products that contain ingredients derived from animals or animal by-products. At PacSun, we strive to offer fashionable and high-quality products that are ethically produced and align with the values of our customers who care about cruelty-free options.

Top PacSun customer service problems

Click the link above to get answers to just about any PacSun customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to PacSun, and their purpose. Are any of these similar to the reason you are trying to call?
Order size correction: "I accidentally pushed eight and a half instead of nine size."
- From a call lasting 15m 26s , Feb 12, 2024 5:40 PM

More PacSun Customer Service Contacts

There are of course other ways to contact PacSun customer service besides the phone. Below we list the best ones, by medium.

PacSun Customer Help Desk / Web Support

pacsun.com - Customer Service
Online customer service support
As a last, sometimes only, resort- PacSun customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is PacSun's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PacSun agent. This phone number is PacSun's best phone number because 6,900 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-372-2786 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call PacSun first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, PacSun has 1 phone number. It's not always clear what is the best way to talk to PacSun representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for PacSun. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like PacSun. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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