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What is PacSun's return policy?

Asked 2 years ago
PacSun's return policy is designed to provide customers with a straightforward process for returning items, ensuring their shopping experience is both easy and satisfactory. Generally, customers can return items within thirty days of the purchase date for a full refund, provided the items are in their original condition with all tags attached. This includes items that have not been worn, washed, or altered in any way. It is essential to note that some items, such as swimwear and undergarments, may be subject to specific restrictions regarding returns. For these items, customers are typically required to keep the hygienic liner intact in order to be eligible for a return. Additionally, returns can be processed either in-store at any PacSun location or through the mail. For online purchases, customers may need to initiate the return process through the PacSun website, where they can print a return label. It is advisable for customers to keep the shipping receipt and tracking information until the return has been successfully processed. For exchanges, PacSun typically recommends returning the unwanted item and placing a new order for the replacement. This can help ensure that customers receive their desired items in a timely manner. Customers should also check the current web page for the most up-to-date information on return policies, as they may be subject to change or have specific promotions that could affect the return process.
Answered Jul 17th 2025

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