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NFL Shop Customer FAQ

Top Answers & How-to Guides

What is NFL Shop's Phone Number?

The question we are asked most often is about how to talk to NFL Shop customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I track my order if I don't have an account?

Even without an account, customers can track their orders from NFL Shop by using the order confirmation number and the email...
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Recent NFL Shop Customer Questions

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Order Tracking

How Do Track My Order from NFL Shop?

Tracking your order from NFL.com is easy as log as you have certain pieces of information. If you don't have it, you can still...
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Can I track my order if I don't have an account?

Even without an account, customers can track their orders from NFL Shop by using the order confirmation number and the email...
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What should I do if my order never arrived?

If an order from NFL Shop does not arrive, one should first confirm the shipping information in the order confirmation email or...
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Returns and Exchanges

How Do I Return or Exchange an Item to NFL Shop?

NFLShop.com provides excellent customer support to its users and provides multiple avenues for customers wishing to return or...
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What is the return policy for NFL Shop?

NFL Shop allows returns within thirty days of delivery for unused and unworn items in original packaging. Customers must...
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Can I cancel or change my order after it has been placed?

Once an order is placed at NFL Shop, it begins processing quickly, making cancellations or changes difficult. The specific...
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Can I return personalized or customized items?

Personalized or customized items from NFL Shop are typically final sale and cannot be returned or exchanged. This is due to...
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What is your policy on damaged or defective items?

NFL Shop has a clear policy for addressing damaged or defective merchandise. Customers should review the website for specific...
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Shipping Information

Do you offer international shipping?

NFL Shop usually provides international shipping to various countries, enabling global fans to access NFL merchandise....
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How long does it take to process and ship an order?

Processing an order at NFL Shop generally takes one to three business days, and shipping times depend on the selected delivery...
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Payment and Discounts

What payment methods do you accept?

NFL Shop offers various payment options including major credit cards like Visa, MasterCard, American Express, and Discover, as...
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Do you offer any discounts or promotions?

The NFL Shop often features a variety of discounts and special offers that can range from seasonal sales to limited-time...
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Do you have a loyalty program for frequent shoppers?

Currently, NFL Shop does not have a dedicated loyalty program for regular shoppers, but they do provide various discounts and...
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Product Information

Do you offer gift wrapping services?

NFL Shop generally does not provide gift wrapping services, but it may offer unique packaging for select items suitable for...
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What is the sizing chart for NFL Shop products?

NFL Shop provides a comprehensive sizing chart for various merchandise, which includes important measurements for different...
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What are the care instructions for NFL apparel?

To maintain NFL apparel, it is important to wash in cold water using a gentle cycle, turning items inside out to protect logos....
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We look to the NFL Shop issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
NFL Shop issues reported to GetHuman
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