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Can I return personalized or customized items?

Asked 2 years ago
When it comes to returns for personalized or customized items purchased through NFL Shop, the policy is generally that these items are considered final sale. This means that they are typically not eligible for return or exchange once the order has been placed. The reasoning behind this policy is that personalized items are tailored specifically for the customer and may not be resold to other customers. It is always a good idea to carefully review the specific details provided for any customized items during the ordering process. This information usually includes any special conditions regarding returns and exchanges. If a customer finds themselves needing to address an issue with a personalized item, it is wise to check the current policies outlined on the website for the most accurate and up-to-date information. In certain situations, if the item was received damaged or if there was an error in the customization, there may be a possibility for resolution. Customers can generally find contact information or further instructions on the website. Therefore, looking at the relevant section of the current webpage can provide additional guidance on this matter.
Answered Jul 15th 2025

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