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How Do I Return or Exchange an Item to NFL Shop?

In a nutshell: If you purchased an item from NFL Shop and realize you want to return or exchange it, it's important to know where to start. Here are steps that can help you learn more about the process, so you can try to either get your money back or obtain a similar item.

Dec 15, 2025

Introduction

If you purchased an item from NFL Shop and realize you want to return or exchange it, it's important to know where to start. Here are steps that can help you learn more about the process, so you can try to either get your money back or obtain a similar item.

Go to the NFL Shop Website

Visit the NFL Shop website.

Find the FAQ Section

Scroll all the way down on the NFL Shop homepage until you find the FAQ line. It's to the right of "Exclusions" and above "Track Order."

Go to the NFL Shop Help Page

Click on the "FAQ" link. Doing so will take you to the NFL Shop help page. It says "How can we help you?" toward the top.

Look for the "Returns" Box

Scroll down until you find the "Returns" box. It's directly below "Shipping and Handling" and above "Self Service Solutions."

Go to the "Returns" Page

Click on the "Returns" box. This will take you to the "Returns" page. Do this step whether you want to make a return or an exchange.

Read the "Returns" Page

If you want to return an item, read the "Returns" page. It will provide you with the information about how to return an item you no longer want. Follow the instructions to start the returns process.

If you're interested in exchanging an item, please move on to the next step.

Find the FAQs Section

Scroll down until you find the "FAQs" section.

Locate the Line About Exchanges

Under the "FAQs" header, look for the line that says "Do you offer exchanges?"

Expand the Answer

Click on the "+" to the right of "Do you offer exchanges?" It will provide you with the information you need.

Contact NFL Shop Customer Service

If you need help with making a return or have a question about either returning or exchanging an item, reach out to the NFL Shop customer service. They can provide you with essential details.

Take notes about the important information during the phone call. For example, if you want to return an item, write down the process. You should also write down the name of the representative you spoke to and the date and time you called.

Make sure to have all the information prepared for when you contact customer support. For instance, have your order number ready and what item(s) you want to return or exchange. The representative may ask you why you want to return or exchange the item, so have an answer ready just in case.

Conclusion

Contact NFL Shop customer support as soon as possible if you want to return or exchange an item and have questions. They can provide you with all the details you need if you no longer want one or more items.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
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