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NFL Shop Customer Service

Phone Number & Contact Info

NFL Shop's Best Phone Number

877-635-7467
Toll-free·Calls Customer Service·Most popular NFL Shop number
Q:

How do I talk to a live human at NFL Shop?

A:Go through the automated phone tree until you reach the automated order-status system. When it asks you to say your order number, say "OPERATOR." Saying "operator" before that point has no effect.
Q:

Does NFL Shop offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this NFL Shop phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Go through the automated phone tree until you reach the automated order-status system. When it asks you to say your order number, say "OPERATOR." Saying "operator" before that point has no effect.
Below are some clips we've found from NFL Shop's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling n f l shop dot com. The official store of the National Football League. Hi. I am your digital assistant. If you are calling to place a new order, please say yes. Otherwise, say no."
Excerpt from a call with NFL Shop
Wednesday, January 3, 2024 8:12 PM

What are the hours and when should I call?

NFL Shop operates the call center for this 877-635-7467 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 440 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NFL Shop phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NFL Shop staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call NFL Shop is Sunday. The most busy day to call is Tuesday, which averages 146% more phone calls by comparison. Again, this is based on a sample of 440 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call NFL Shop

In summation, the best day to call NFL Shop is Wednesday.

Why Customers Call NFL Shop

If you have time to do a bit of reading before you call NFL Shop, we recommend you read over some of our problem-specific articles.

What is the return policy for NFL Shop?

The return policy for NFL Shop allows customers to return items within 60 days of purchase for a full refund. All merchandise must be in its original condition and accompanied by the original receipt or packaging slip. However, customized or personalized items cannot be returned, except in the case of a manufacturing defect. To initiate a return, customers need to fill out the online return form and obtain a Return Authorization Number. Return shipping costs are the responsibility of the customer, unless the item is being returned due to a manufacturing defect or an error on the part of NFL Shop. Refunds are typically credited back to the original form of payment within 10-14 business days after the return is processed. For further assistance, customers can contact the NFL Shop customer service team.

What is the sizing chart for NFL Shop products?

The sizing chart for NFL Shop products is available on our website to assist customers in finding the perfect fit. We understand the importance of finding apparel that fits comfortably and correctly. Our sizing chart provides detailed measurements for men, women, and youth. For men's clothing, we offer a range of sizes from small to 5XL, while women's sizes range from small to 2XL. Youth sizes vary from small to XL. To ensure the most accurate fit, we recommend using a measuring tape to measure your chest, waist, and hips, and then comparing those measurements to the chart. We also offer a helpful guide with tips on how to measure properly. With our sizing chart, you can confidently find the right size for your NFL apparel and gear.

How Do Track My Order from NFL Shop?

Tracking your order from NFL.com is easy as log as you have certain pieces of information. If you don't have it, you can still call to find your order but avoid that phone call with these easy steps.

Top NFL Shop customer service problems

Click the link above to get answers to just about any NFL Shop customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to NFL Shop, and their purpose. Are any of these similar to the reason you are trying to call?
Return/exchange jersey: "I bought a jersey for my grandson, and the player just switched to a new number, so I want to return or exchange it to get the new number."
- From a call lasting 7m 55s , Apr 18, 2024 9:05 PM
Item switch request: "I just wanna switch. I made the wrong selection with a jersey and it's supposed to arrive on Friday."
- From a call lasting 5m 58s , Apr 3, 2024 5:20 AM
Seeking assistance: "I need help getting things straightened out with my order."
- From a call lasting 1m 47s , Apr 2, 2024 4:34 PM
Wrong item received: "I ordered a black Dallas Cowboys hat for men, but received a little boy's blue hat instead."
- From a call lasting 9m 16s , Mar 17, 2024 6:49 PM
Requesting return label: "I need a return label for a molded fanny pack I purchased."
- From a call lasting 3m 37s , Mar 11, 2024 6:03 PM
Return item for refund: "I bought a shirt for my dad for Christmas, and he doesn't wanna wear it."
- From a call lasting 15m 28s , Mar 9, 2024 5:00 PM
Ordering specific Chiefs merchandise: "I've been trying to get a red hoodie with the zipper and a 4x, and I want the championship red hat with an adjustable size."
- From a call lasting 6m 14s , Mar 4, 2024 5:45 PM
Order follow-up: "I was talking to Britney. Is she available?"
- From a call lasting 2m 12s , Mar 4, 2024 5:39 PM
Inquiring about merchandise availability: "Do you have the gray charcoal in a 4x?"
- From a call lasting 10m 10s , Mar 4, 2024 5:26 PM
Looking for specific Chiefs hoodie: "I am looking for a red Kansas City Chiefs Super Bowl hoodie with a zipper."
- From a call lasting 5m 50s , Mar 4, 2024 5:19 PM

Conclusion and closing notes

This is NFL Shop's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NFL Shop agent. This phone number is NFL Shop's best phone number because 8,556 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-635-7467 include Track an Order, Refund, Update Info, Cancel an Order, Cancel order and other customer service issues. Rather than trying to call NFL Shop first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, NFL Shop has 1 phone number. It's not always clear what is the best way to talk to NFL Shop representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for NFL Shop. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like NFL Shop. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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