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Fossil, Inc. Customer FAQ

Top Answers & How-to Guides

What is Fossil, Inc.'s Phone Number?

The question we are asked most often is about how to talk to Fossil, Inc. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What happens if I return an item without a receipt?

If you choose to return an item without a receipt at Fossil, Inc., the refund process may vary. Fossil's standard policy requires a...
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Returns

How Do I Return a Purchase with Fossil?

If you bought something from Fossil and wish to return it, you can receive a refund as long as you make the return within 90 days of...
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What should I do if my item is damaged or defective?

If your item is damaged or defective, please reach out to us so we can assist you with resolving the issue. We are here to help and...
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What is Fossil's return policy?

Fossil's return policy allows customers to return any unused and undamaged items within 90 days from the date of purchase for a full...
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Can I return an online purchase to a Fossil store?

Yes, online purchases from Fossil can be returned to a Fossil store. Fossil offers a hassle-free return policy to ensure customer satisfaction....
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How long do I have to return a purchase?

Customers have 30 days to return a purchase made through Fossil, Inc.'s online or retail channels. The return period begins from the...
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Do I need a receipt to return an item?

Yes, a receipt is required to return an item to Fossil, Inc. We request customers to provide proof of purchase, such as a receipt or...
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Can I exchange an item instead of returning it?

Yes, you can exchange an item instead of returning it at Fossil, Inc. If you are not fully satisfied with your purchase and wish to...
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Are there any items that cannot be returned?

Yes, there are certain items that cannot be returned to Fossil, Inc. for a refund or exchange. These include final sale items, personalized...
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How long does it take to process a return?

The processing time for a return at Fossil, Inc. typically takes around 7-10 business days. Once we receive your returned item, our...
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Can I return an engraved item?

Unfortunately, Fossil does not accept returns or exchanges for engraved items. Engraving is a personalized service that renders the...
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Can I return a sale or clearance item?

Yes, you can return a sale or clearance item. Fossil offers a return policy for all purchases, including items bought on sale or clearance....
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What happens if I return an item without a receipt?

If you choose to return an item without a receipt at Fossil, Inc., the refund process may vary. Fossil's standard policy requires a...
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Help me with my Fossil, Inc. customer service issue

Ask any question you have about Fossil, Inc. customer service. We will do our best to get you answers right away.
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