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FirstEnergy Customer FAQ

Top Answers & How-to Guides

What is FirstEnergy's Phone Number?

The question we are asked most often is about how to talk to FirstEnergy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent FirstEnergy Customer Questions

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Power Outages

What should I do if I experience a power outage?

In the event of a power outage, first determine if it affects only your home or the surrounding area. Avoid candles; use...
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How can I check the status of a reported power outage?

To find the status of a reported power outage with FirstEnergy, customers should visit the official website, which features...
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What is the average response time for power outage restoration?

FirstEnergy's restoration time for outages can differ due to factors like outage severity, customer numbers, and location. They...
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How can I report a streetlight outage to FirstEnergy?

To report a streetlight outage, individuals should visit the FirstEnergy website, where they can find specific instructions for...
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What should I do if I have an emergency related to my electricity?

In case of an electricity-related emergency, prioritize safety by evacuating if necessary and calling emergency services. For...
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Company Information

What is FirstEnergy?

FirstEnergy is a major energy corporation in the United States that focuses on generating, transmitting, and distributing...
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What services does FirstEnergy provide?

FirstEnergy delivers electric utility services, focusing on electricity generation, transmission, and distribution for...
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What areas does FirstEnergy serve?

FirstEnergy provides electric utility services in multiple states across the Midwestern and Northeastern United States,...
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Billing and Payments

What are the accepted payment methods for FirstEnergy?

FirstEnergy offers multiple payment options, including online payments via bank transfers or credit/debit cards, phone...
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Can I set up automatic bill payments with FirstEnergy?

FirstEnergy customers can set up automatic bill payments, allowing deductions directly from their bank accounts on the due...
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Energy Efficiency

Does FirstEnergy offer energy-saving tips?

FirstEnergy provides various energy-saving tips and resources that help customers minimize energy use and reduce bills....
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Does FirstEnergy offer any incentives or rebates for energy efficiency upgrades?

FirstEnergy offers various incentives and rebates through its utility subsidiaries to promote energy efficiency upgrades for...
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What options are available for renewable energy through FirstEnergy?

FirstEnergy provides several renewable energy options, such as green energy programs where customers can buy renewable energy...
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We look to the FirstEnergy issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
FirstEnergy issues reported to GetHuman
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