FirstEnergy Customer Service

Phone Number & Contact Info

FirstEnergy's Best Phone Number

Toll-free·Calls Customer Service·Most popular FirstEnergy number

How do I talk to a live human at FirstEnergy?

A:Say "I need something else", then "Other options"

Does FirstEnergy offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

FirstEnergy Customer Phone Numbers

Report An Outage

Toll-free · 24 hours, 7 days · Call for EMERGENCY ISSUES ONLY ·

Social Service Agency List

Toll-free · 24 hours, 7 days · Say "Something Else", then "Other Options" ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this FirstEnergy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "I need something else", then "Other options"
Below are some clips we've found from FirstEnergy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"What's the ten digit phone number associated with your account?"
Excerpt from a call with FirstEnergy
Tuesday, January 16, 2024 3:22 PM

They may ask your reason for calling (instead of a menu)

"Welcome to West Penn Power, a first energy company. Your call may be monitored or recorded for quality. FirstEnergy is currently experiencing high call volumes and a longer than normal delay can be expected. If your call is not of an urgent nature, you may wish to contact us via our website at first energy corp dot com. Please provide a phone number where you can be reached if a personal follow-up contact is needed.
Thank you for your understanding.
Greetings. I'm your automated assistant. Using a short phrase, please describe why you're calling today."
Excerpt from a call with FirstEnergy
Thursday, May 9, 2024 8:43 PM

They may ask you to say or enter information

"I still didn't understand. Here are some more options I can help you with.
Please say the option out loud if you hear one that matches your question.
You can say things like outage, discuss my shutoff notice, make payment arrangements, stop, start, or transfer service,"
Excerpt from a call with FirstEnergy
Monday, May 13, 2024 7:18 PM

They may need to look up your account

"Make a payment. To do this, I'll need to look up your account."
Excerpt from a call with FirstEnergy
Tuesday, January 16, 2024 3:22 PM

What are the hours and when should I call?

FirstEnergy operates the call center for this 800-686-0021 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 107 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this FirstEnergy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like FirstEnergy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call FirstEnergy is Sunday. The most busy day to call is Monday, which averages 525% more phone calls by comparison. Again, this is based on a sample of 107 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call FirstEnergy

In summation, the best day to call FirstEnergy is Thursday.

Why Customers Call FirstEnergy

If you have time to do a bit of reading before you call FirstEnergy, we recommend you read over some of our problem-specific articles.

What is FirstEnergy?

FirstEnergy is a leading energy company operating in the midwestern and northeastern regions of the United States. It is one of the largest investor-owned electric systems, serving around six million customers across Ohio, Pennsylvania, New Jersey, West Virginia, Maryland, and New York. FirstEnergy is primarily responsible for generating, transmitting, and distributing electricity to homes and businesses in its service territories. The company's diverse portfolio includes coal, nuclear, natural gas, and renewable energy sources. As an industry leader, FirstEnergy remains committed to providing reliable, safe, and affordable energy solutions while investing in advanced technologies and infrastructure to promote sustainability and meet evolving customer needs. Additionally, FirstEnergy is actively involved in supporting local communities and implementing energy efficiency programs to promote responsible energy usage and contribute to environmental stewardship.

What services does FirstEnergy provide?

FirstEnergy provides a range of services related to energy delivery and management. As an electric utility company, FirstEnergy supplies electricity to residential, commercial, and industrial customers. They operate and maintain a vast network of transmission and distribution lines to ensure electricity reaches customers securely and reliably. FirstEnergy offers various programs and services to support energy efficiency, including rebates and incentives, energy audits, and the promotion of energy-saving practices. They also provide billing and account management services, allowing customers to conveniently pay bills and monitor their energy usage. Moreover, FirstEnergy is dedicated to environmental stewardship, investing in renewable energy sources and implementing sustainable initiatives. Overall, FirstEnergy's services focus on delivering affordable and dependable electricity while promoting energy efficiency and environmental responsibility.

What areas does FirstEnergy serve?

FirstEnergy is a utility company that serves customers across various regions in the United States. The company provides electric services to more than six million customers in Ohio, Pennsylvania, New Jersey, West Virginia, Maryland, and New York. FirstEnergy's coverage includes urban, suburban, and rural areas within these states. With its vast service area, the company is committed to delivering reliable power to residential, commercial, and industrial customers. FirstEnergy strives to continuously improve its infrastructure and invest in innovative technologies to provide efficient and sustainable energy solutions. Whether it's large cities, small towns, or remote areas, FirstEnergy is dedicated to meeting the diverse energy needs of its customers in its service territories.

Top FirstEnergy customer service problems

Click the link above to get answers to just about any FirstEnergy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to FirstEnergy, and their purpose. Are any of these similar to the reason you are trying to call?
Phone number verification: "Verifying phone number for the account."
- From a call lasting 4m 27s , May 9, 2024 8:43 PM
Setting up new service: "Hi. I wanna set up new service."
- From a call lasting 23m 10s , Feb 28, 2024 7:16 PM
Requesting account number: "I need my account number for reference."
- From a call lasting 45s , Feb 15, 2024 12:25 PM
Account number assistance: "I need help with my account number."
- From a call lasting 1m 57s , Feb 12, 2024 6:03 PM

More FirstEnergy Customer Service Contacts

There are of course other ways to contact FirstEnergy customer service besides the phone. Below we list the best ones, by medium.

FirstEnergy Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- FirstEnergy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is FirstEnergy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FirstEnergy agent. This phone number is FirstEnergy's best phone number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-686-0021 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call FirstEnergy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, FirstEnergy has 3 phone numbers. It's not always clear what is the best way to talk to FirstEnergy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for FirstEnergy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like FirstEnergy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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