How do I talk to a human at this FirstEnergy number?
A:Call for EMERGENCY ISSUES ONLY
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to FirstEnergy Report An Outage?
A:The average hold time is 2 minutes.The longest hold times are on Friday, and the shortest are on Monday.
This is the #2 most popular FirstEnergy phone number out of 3. Click above to go back to the main customer service number and other contact information, including FirstEnergy email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this FirstEnergy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Call for EMERGENCY ISSUES ONLY
Below are some clips we've found from FirstEnergy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Ohio Edison, a first energy company.
Your call may be monitored or recorded for quality.
You've reached our emergency outage reporting center.
If your call is not related to a power outage, please say main menu.
Please note that you can also report your power outage via our website at w w w dot first energy corp dot com."
Excerpt from a call with FirstEnergy
Friday, June 21, 2024 4:07 AM
What are the hours and when should I call?
FirstEnergy operates the call center for this 888-544-4877 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 276 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this FirstEnergy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like FirstEnergy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call FirstEnergy is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 276 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call FirstEnergy is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that FirstEnergy staffs the call center well on Thursday.
Why call this FirstEnergy number?
Below is a sample of recent calls to FirstEnergy, and their purpose. Are any of these similar to the reason you are trying to call?
General inquiry: "What is going on? And how many people is this affecting?"
- From a call lasting 5m 24s , Jun 21, 2024 4:07 AM