What is the average response time for power outage restoration?

The average response time for power outage restoration at FirstEnergy is highly dependent on the specific circumstances. However, our dedicated team works diligently to restore power as quickly as possible. In most cases, restoration efforts commence immediately after receiving notification of an outage, aiming to promptly assess the situation and deploy resources accordingly. Instances of minor outages may be resolved within a few hours, while complex cases resulting from severe weather conditions or equipment damage might take longer, particularly if extensive repairs or replacement of infrastructure is required. Understandably, the duration can vary greatly, but we strive to minimize the impact and inconvenience to our customers by swiftly addressing power outages and prioritizing safety and efficient restoration processes.