What is the average response time for power outage restoration?

The average response time for power outage restoration by FirstEnergy can vary based on several factors, including the severity of the outage, the number of affected customers, and the specific location of the outage. Generally, FirstEnergy aims to restore power as quickly and safely as possible. For smaller outages, customers might experience restoration within a few hours, while larger or more complex outages, particularly those caused by severe weather, could take longer. FirstEnergy utilizes various methods to assess damage and mobilize repair crews, prioritizing areas with the highest number of outages and critical infrastructure. It is important to note that updates are typically communicated through their website or through local news channels during major events. For the most current information regarding outage restoration times, customers may find it helpful to check the FirstEnergy website or utilize any outage reporting tools available there.