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Finnair Customer FAQ

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What is Finnair's Phone Number?

The question we are asked most often is about how to talk to Finnair customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Finnair Customer Questions

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Baggage and Lost Items

How Do I Recover Lost Baggage on Finnair?

Lost or delayed baggage is the last thing you want to experience as a traveler, but Finnair does its best to make it easier for...
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What is Finnair's baggage policy?

Finnair's baggage policy allows one cabin bag and a personal item, with specific size and weight limits for each. Checked...
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Booking and Confirmation

How Do I Get My Confirmation Booking with Finnair?

Booking a flight can either be relaxing or stressful, but Finnair does its best to remove any pressure if you miss your booking...
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What are the accepted forms of payment for booking a flight with Finnair?

Finnair provides a range of payment choices for flight bookings, including major credit cards like Visa and Mastercard, as well...
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Can I cancel or change my Finnair flight booking?

Yes, passengers can cancel or modify their Finnair flight depending on their ticket type and fare class, with varying fees...
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Check-in and Travel Options

What are the check-in options for Finnair flights?

Finnair provides multiple check-in options, including online check-in through its website and mobile app, available 36 hours...
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What are the requirements for traveling with pets on Finnair?

Traveling with pets on Finnair involves specific requirements. Pets can go in the cabin or cargo, with a weight limit of eight...
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Does Finnair offer special assistance for passengers with disabilities?

Finnair provides tailored assistance for passengers with disabilities, ensuring a smooth travel experience by offering services...
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Are there any travel restrictions or visa requirements for flying with Finnair to certain destinations?

When flying with Finnair, it is important to be aware that travel restrictions and visa requirements can differ based on the...
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In-flight Services

What are the in-flight entertainment options on Finnair flights?

Finnair provides a wide range of in-flight entertainment, including movies, TV shows, music, and games, catering to various...
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Are there any restrictions on carrying liquids on Finnair flights?

Finnair adheres to international rules concerning liquids in carry-on baggage, permitting containers of up to 100 milliliters,...
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Can I request special meals on Finnair flights (e.g. vegetarian, gluten-free)?

Finnair allows passengers to request special meals, including vegetarian and gluten-free options, to cater to dietary...
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Flight Policies

What is Finnair's policy on flight delays and cancellations?

Finnair's policy is aimed at assisting passengers during flight delays and cancellations by providing updates and options such...
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What is Finnair's frequent flyer program and how does it work?

Finnair's frequent flyer program, called Finnair Plus, rewards loyal travelers with points that can be earned by flying with...
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