What is Finnair's policy on flight delays and cancellations?

Finnair understands that flight delays and cancellations can be frustrating for passengers. Our policy is designed to provide efficient assistance and minimize inconvenience in such situations. If a flight is delayed, we aim to keep passengers informed about the status and estimated departure time. In the event of a cancellation, we strive to provide alternative flight options or a full refund, depending on the circumstances. For flights delayed by over 2 hours or canceled, passengers are entitled to assistance, such as meals, accommodations, and communication facilities, as per regulation. In case the delay exceeds 5 hours, passengers may also have the right to compensation, subject to certain conditions. We prioritize passenger comfort and safety and aim to resolve any disruptions promptly while maintaining transparency and communication throughout the process.