A:Calling this Finnair number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Finnair for you.
Q:
Does Finnair offer 24 hour customer service?
A:Not at this number; hours here are Mon–Fri 8am–8pm, Sat–Sun 8am–6pm EST.The least busy day is Saturday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Finnair below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Finnair phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Finnair number should go right to a real human being
Below are some clips we've found from Finnair's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to FINE customer service.
To make sure you get the best service and to have a record of everything we agreed upon, your call might be recorded.
For questions about your reservation, prices, or information, please press one.
For VINET Plus, please press two. Agent info, please press three."
Excerpt from a call with Finnair
Wednesday, June 26, 2024 11:12 PM
The first phone menu
"Welcome to FINE customer service.
To make sure you get the best service and to have a record of everything we agreed upon, your call might be recorded.
Welcome to FINE customer service.
For questions about your reservation prices, or information, please press one.
For Finet plus, please press two.
Agent info, please press three."
Excerpt from a call with Finnair
Thursday, November 7, 2024 10:23 PM
In fact, much of this information on this page is superfluous because this Finnair phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Finnair operates the call center for this 929-474-6049 phone number Mon–Fri 8am–8pm, Sat–Sun 8am–6pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 129 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Finnair call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Finnair phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Finnair staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Finnair is Saturday.The most busy day to call is Thursday, which averages 343% more phone calls by comparison.Again, this is based on a sample of 129 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Finnair is Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Finnair
If you have time to do a bit of reading before you call Finnair, we recommend you read over some of our problem-specific articles.
Yes, Finnair is committed to providing special assistance for passengers with disabilities. We prioritize the comfort and convenience of all our customers, including those with disabilities. Our highly trained staff is ready to assist passengers at every step of their journey. Upon request, we offer a range of services tailored to individual needs, such as wheelchair assistance, priority boarding, and assistance for hearing or visually impaired passengers. Passengers can request these services during the booking process or by contacting our dedicated Special Assistance Team well in advance of their travel. We strive to ensure that all passengers, regardless of their disabilities, have a smooth and enjoyable travel experience with Finnair.
Finnair's baggage policy allows passengers to bring both carry-on and checked luggage. The carry-on allowance depends on the travel class: Economy class passengers can bring one carry-on bag weighing up to 8kg, while Business class passengers can bring two bags, totaling 10kg. The maximum dimensions for carry-on bags are 56cm x 45cm x 25cm. In terms of checked luggage, allowances vary depending on destination and travel class. Economy class travelers typically have a weight limit of 23kg per bag, while Business class passengers may have more generous allowances. Specific details can be found on Finnair's website or by contacting their customer service. Excess baggage fees may apply if the weight or size limits are exceeded, and restrictions may apply to certain items for safety reasons.
Finnair offers various check-in options to provide convenience and flexibility to all passengers. Firstly, online check-in is available 36 hours prior to departure, allowing passengers to select seats, print boarding passes, and avoid waiting at the airport. Secondly, self-service kiosks are available at selected airports for a smooth check-in experience. These kiosks allow passengers to check-in, select seats, and print baggage tags swiftly. Moreover, traditional check-in counters are available for those who prefer assistance from our friendly staff. Business Class passengers, Finnair Plus Platinum, and Gold members can utilize dedicated priority check-in desks. Lastly, for seamless check-in and baggage transfer, passengers flying within the Schengen Area with connecting flights can use automatic transfer kiosks. Finnair ensures passengers have a hassle-free check-in experience, providing a range of convenient options to suit individual preferences.
Click the link above to get answers to just about any Finnair customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Finnair, and their purpose. Are any of these similar to the reason you are trying to call?
Inquire about award availability: "Hi. I want to know, would you be able to look up an award availability for me?"
- From a call lasting 13m 17s , Oct 9, 2024 6:20 PM
Seat assignment assistance: "We are in a circle here."
- From a call lasting 18m 14s , Sep 30, 2024 8:43 PM
Information about why customers call Finnair is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Finnair provides this option.
Conclusion and closing notes
This is Finnair's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Finnair agent. This phone number is Finnair's best phone number because 1,434 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 929-474-6049 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Finnair first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Finnair has 2 phone numbers. It's not always clear what is the best way to talk to Finnair representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Finnair. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Finnair. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.