Updated July 18, 2025

Finish Line Customer FAQ

Recent Finish Line Customer Questions

I made a purchase but did not get any email

If you made a purchase and didn’t receive a confirmation email, please check your spam or junk folder, as it might have been filtered there. Ensure that you used the correct email address during checkout. If you still do not see the email, it’s advisable to check the order status on your account. If you need further assistance, there is a link to the most up-to-date contact information right here on this page.

Asked Oct 18, 2024 1:43 AM

Help me with my Finish Line customer service issue

Returns and Exchanges

How Do I Get a Refund from Finish Line?

Finish Line offers a no-questions-asked policy for returns and refunds. However, in order to qualify for a refund, you must...

How Do I Return or Exchange an Item with Finish Line?

Finish Line offers it's customers multiple ways to return Finish Line items whether purchased online at FinishLine.com or in a...

How long do I have to return an item to Finish Line?

Finish Line generally permits returns within thirty days of purchase, requiring the original receipt and unused condition of...

Can I return an item if I don't have the original packaging?

Finish Line typically requires items to be returned in their original packaging. However, exceptions may be made based on item...

Do I need a receipt to return an item to Finish Line?

Having a receipt is usually advisable when returning items to Finish Line, as it aids the return process. However, they can...

Can I exchange an item for a different color or size?

Finish Line allows exchanges for different colors or sizes if the item is unworn, in original packaging, and includes proof of...

Can I return a gift purchased from Finish Line?

Gifts bought from Finish Line can be returned, but the returner may need a receipt or proof of purchase. Items should be in...

Can I return or exchange a customized or personalized item?

Customized items at Finish Line usually cannot be returned or exchanged due to their unique specifications. However, defects or...

What is the policy for receiving a refund without a receipt?

Finish Line generally asks for a receipt to process refunds, but it may be possible to find a purchase using the payment...

Are there restocking fees for returning certain items?

Finish Line generally does not impose restocking fees on returns, but specific conditions might apply to certain items or...

Can I return items purchased with a gift card?

Items bought with a gift card can generally be returned to Finish Line, but this depends on the location and purchase type....

Does Finish Line offer free return shipping?

Finish Line's return policy usually requires customers to cover return shipping costs, though there may be promotional...

How long does it take to process a refund from Finish Line?

The time it takes for a refund from Finish Line can vary based on payment method and return volume. Generally, refunds are...

What payment methods are accepted for returns and refunds at Finish Line?

Finish Line generally issues refunds to the original payment method used for purchases, whether that be credit, debit, or...

How do I check the status of my return?

To check a return status at Finish Line, customers can visit finishline.com for details about the return process. Entering the...

What should I do if my purchased item is damaged upon arrival?

If an item arrives damaged from Finish Line, customers should inspect it immediately and document the damage while keeping all...

How can I redeem my rewards points at Finish Line?

To redeem rewards points at Finish Line, customers must first join the rewards program. They can accumulate points during...

What are the steps for using store credit in my next purchase?

Using store credit at Finish Line is simple. First, gather your store credit information. When making a purchase either...

We look to the Finish Line issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Finish Line issues reported to GetHuman

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