Finish Line Customer Service

Ways to contact Finish Line and solve common issues

Use Finish Line's Phone Number

Finish Line's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Finish Line

Contacting Finish Line customer support

Below you can compare and contrast the 4 ways to contact Finish Line by looking at which ones are the fastest and which ones other customers recommend the most for solving Finish Line customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Finish Line across the following channels: Phone, Facebook, Web, Twitter.

Phone number / contactWaitVotes
Customer Service
38 mins49
Customer Service
45 mins55
Online Help at
Customer Service
< 2 hrs44
Customer Service
2 mins22

Finish Line: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Finish Line.
Do I need a receipt to return an item to Finish Line?
Yes, a receipt is required for returning an item to Finish Line. The receipt serves as proof of purchase and validates the return process. It ensures that the return is processed smoothly and efficiently. However, if you do not have the original receipt, Finish Line may offer store credit or an exchange at their discretion, based on the item's current selling price. Without a receipt, the refund method and amount may be limited. It is recommended to keep your receipt as it guarantees a hassle-free return experience. Additionally, special circumstances such as damaged or defective items may be handled differently and should be communicated with Finish Line's customer service for further assistance.
What is Finish Line's return policy for items purchased online?
Finish Line's return policy for items purchased online allows customers to return their merchandise within 45 days of the purchase date. The items must be in new and unworn condition, with all original tags attached. Customers have two return options: they can either return the items to a Finish Line store or ship them back using the provided prepaid return label. If returning to a store, the customer must bring a copy of the packing slip or the online order confirmation email for verification. Refunds are issued to the original method of payment, and it may take up to 10 business days for the refund to show on the customer's account. Please note that shipping charges are non-refundable, and some exclusions may apply. For further assistance, customers can contact Finish Line's Customer Care team.
Does Finish Line offer free return shipping?
Yes, Finish Line offers free return shipping on most orders, subject to certain conditions. If you are not completely satisfied with your purchase, you can return it within 45 days of the original purchase date. However, the items must be unworn, undamaged, and returned in their original packaging with all tags attached. To initiate the return process, customers can request a prepaid return label online. Once the return is received and inspected by Finish Line, a refund will be issued in the original form of payment, minus any shipping charges paid on the original order. Please note that personalized and customized items, as well as some other exclusions, may not be eligible for free return shipping. Overall, Finish Line strives to provide a hassle-free return experience for its customers.
How long does it take to process a refund from Finish Line?
At Finish Line, we strive to process refunds as quickly as possible. Typically, once we receive the returned item, it takes us approximately 7-10 business days to process the refund. However, the actual time frame may vary due to factors such as the original payment method and any applicable bank processing times. For purchases made using a credit card, please allow an additional 2-3 business days for the refund to reflect on your statement. If you made the purchase in-store and paid with cash, debit card, or gift card, a refund will be issued immediately. We understand the importance of a timely refund, and our team works diligently to ensure your refund is processed efficiently.
Can I return an item if I don't have the original packaging?
Yes, you can return an item to Finish Line even if you don't have the original packaging. However, it is important to note that returning an item without the original packaging may affect your return process and eligibility. Finish Line encourages customers to keep the original packaging as it helps to ensure a smooth return or exchange. In the absence of the original packaging, it is recommended to contact Finish Line's customer service to discuss alternative options. They will guide you through the return process and provide any necessary instructions. Remember to provide proof of purchase, such as a receipt, to support your return request.
Can I return or exchange a customized or personalized item?
No, unfortunately customized or personalized items cannot be returned or exchanged at Finish Line. This is because these items are specifically tailored to your preferences and cannot be resold to other customers. It is important to double-check your customization details before placing an order to ensure accuracy. However, if there is a defect or issue with the item caused by Finish Line, we will be more than happy to assist you in resolving the matter. Please contact our customer service team with any concerns about your customized or personalized item.
There's more!
Click below to show 5 more questions, answers, and complete guides to common Finish Line customer support problem.

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Does GetHuman work with Finish Line?

GetHuman does not work with Finish Line's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Finish Line at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Finish Line's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Finish Line at a Glance

Finish Line has no chat option
Finish Line has no customer email
Finish Line has 1 help forum
Finish Line has 1 twitter handle
Finish Line has 1 facebook page
Contact information overview

Answered on this page:

Can I exchange an item for a different color or size?
Can I return a gift purchased from Finish Line?
How long do I have to return an item to Finish Line?
How Do I Return or Exchange an Item with Finish Line?
Solutions to common issues

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