Finish Line Customer Service Issues

Good afternoon, As a devoted Finishline customer who frequents the South County location, I wanted to address a concern regarding the broken air conditioning in store number [redacted]. Despite receiving exceptional customer service during my visits, the prolonged issue with the air conditioning has been a disappointment. It has been over a month, and it seems no progress has been made towards resolving the matter. The heat has visibly affected the hardworking employees, and I am concerned about their well-being. I hope to see a resolution soon as I have always enjoyed shopping at this store without any other issues. For any updates or information on the status of the air conditioning repair, please feel free to contact me at [redacted]. Thank you for your attention to this matter. Best Regards

Hello, I have a couple of questions that I hope you can address for me. 1) I recently bought a pair of Air Jordan 3s in maroon for my wife. Although I expected my online account to reflect this purchase, it appears that I was not logged in at the time. Despite having received the item promptly today (thank you for the quick delivery👌), my account does not show any points or purchases linked to it. Can you help ensure that my online profile receives credit for this particular purchase? 2) Earlier today, I purchased a pair of Nike PG3 NASA edition basketball shoes. I chose to buy them from your store, Finish Line, after learning that you were providing a limited edition box with the shoes, which other websites were not offering. However, when I made the purchase through your app this morning, I encountered two issues. Firstly, I was unexpectedly charged a shipping fee even though the terms on your website indicated free shipping for this specific item. Secondly, the confirmation notice I received did not mention anything about the exclusive packaging, which has left me feeling deceived by what seems like false promises. I have always been a loyal customer of your store, purchasing items not only for myself but also for my family of sports enthusiasts, including my wife and our six children. However, if my suspicions about this experience turn out to be true, that I was tricked into a misleading purchase, it might regrettably lead us to discontinue our patronage of your business. I hope that my concerns are addressed, and the situation can be rectified, as I genuinely wish to continue supporting a business that values its customers and upholds its advertised promises. Best regards, S.P.

Upon receiving my order, I was surprised to find two items meant for Rhonda Isaac from Houston, Texas. Included in the box were her items, the cash register receipt, description of the shipped items, a customer information sheet, and even the shipping label addressed to her. Can I simply place the items back in the box, affix her label, and send it via the post office since the postage is already paid? Please advise on the appropriate steps to take next.

I placed an order for 2 pairs of shoes on December 2nd to be shipped to the Neshaminey store. I have received one pair but have yet to receive the second pair. I was informed that the second pair was never shipped. I have requested either a refund or the option to choose a different pair. However, I was informed that without an item to return, it could take 4 to 5 days to process the refund. This delay is not satisfactory to me. I am seeking assistance to resolve this issue promptly.

Hello, I have been attempting to cancel an order placed on 12/27 for the past few days. Despite being informed over the phone that the order was canceled, I have not received any email confirmation after waiting for 30 minutes. I am seeking assistance from someone who can guarantee a resolution rather than just reassurances. Kindly connect me with a supervisor promptly to address this matter. I am eager to have my funds refunded today.

I, Eli N., with STATUS #[redacted]9, was thrilled to receive exclusive access for the patent leather Bred 1s in sizes 6 (grade school) and 8.5. I received an email from Finish Line to collect them by 5 pm on 12/30. Despite being told my reserved pairs were secure, upon visiting JD Sports in Lancaster, PA [redacted], I discovered otherwise. Employees claimed they hadn't received their last shipment and assured me I'd be contacted when ready. Returning on 12/31, I was informed all reserved EA pairs were claimed before 5 pm. Despite seeing pairs in the back, the manager denied their existence, refused to show stock numbers, and became hostile. I believe all release shoes should go to those with access on the release date. I feel deceived and taken advantage of and expected better from store employees. Let me know if you need further information. My main goal is to obtain the pairs I rightfully reserved.

I recently ordered a pair of shoes for my son's birthday, but when I finally gave them to him, they were the wrong shoes. I went to the Finish Line store at Westfield Old Orchard in Skokie to return them, but the manager was rude and unhelpful. Despite explaining that I wanted a store credit to buy the correct shoes, he insisted on a refund only and refused an exchange. He then accused the shoes of being dirty, even though they were never even taken out of the box. The manager's behavior was unacceptable, and he ultimately refused to return the shoes. I am extremely disappointed by this experience and just want a refund.

I received a pair of sneakers from Finish Line as a Christmas gift. I tried to return them for a smaller size, but they wouldn't accept the return without a receipt or transaction. I understand their policy, but I didn't want to bother my brother for the receipt. The salesperson was rude and unhelpful, which was disappointing. My family shops at Finish Line regularly, and I'd prefer not to take our business elsewhere. Can someone assist me with this issue?

I had a disappointing experience at the Finish Line store in Las Vegas, NV, on 3/28/[redacted]. When I visited around 3:30 - 4 pm PT, the store appeared deserted. The staff seemed disinterested in assisting me, especially the girl at the counter and another girl named Makayla. When I tried to try on two shoes to make an informed purchase, I was denied because of the store's policy against it due to potential theft. Despite being the only customer, I felt unfairly judged and discriminated against. The assistant manager, Makayla, also supported the policy, emphasizing the concern over theft. Even a staff member named Frederick Sibley dismissed my concerns, leaving me feeling unheard and unvalued. I reached out to Finish Line about my experience but received no follow-up. I was left wondering if my race played a role in the poor treatment I received and if my potential purchase was disregarded due to unfounded assumptions.

Hello, I attempted to make a purchase on 4/22 via Finish Line, but upon completing the transaction, I received an error message stating: "Your transaction could not be authorized. Please select another payment method to complete your transaction. You may contact the issuing bank for additional information." Unfortunately, my bank has charged me for the purchase despite it not going through. I kindly request your assistance in providing proof that the purchase was indeed unsuccessful. The card used for payment ends in [redacted]. I do not possess an order number or tracking information. Thank you.