Finish Line Customer Service

Phone Number & Contact Info

Finish Line's Best Phone Number

888-777-3949
Toll-free·Calls Customer Service·Most popular Finish Line number
Q:

How do I talk to a live human at Finish Line?

A:Press 1 then 8
Q:

Does Finish Line offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-11pm, Sat 8am-8pm, Sun 10am-6pm EST. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Finish Line phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 then 8
Below are some clips we've found from Finish Line's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Thank you for calling Finish Line customer care.
What can I help you with today?
You can say things like where's my order, or status exclusive access."
Excerpt from a call with Finish Line
Sunday, February 25, 2024 6:16 PM

What are the hours and when should I call?

Finish Line operates the call center for this 888-777-3949 phone number Mon-Fri 8am-11pm, Sat 8am-8pm, Sun 10am-6pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 117 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Finish Line phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Finish Line staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Finish Line is Sunday. The most busy day to call is Monday, which averages 367% more phone calls by comparison. Again, this is based on a sample of 117 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Finish Line

In summation, the best day to call Finish Line is Tuesday.

Why Customers Call Finish Line

If you have time to do a bit of reading before you call Finish Line, we recommend you read over some of our problem-specific articles.

How Do I Get a Refund from Finish Line?

Finish Line offers a no-questions-asked policy for returns and refunds. However, in order to qualify for a refund, you must meet several criteria. These include making the return within a certain time limit, putting the returned item in its original packaging and having the price tags attached.

How Do I Return or Exchange an Item with Finish Line?

Finish Line offers it's customers multiple ways to return Finish Line items whether purchased online at FinishLine.com or in a Finish Line retail stores. Read on to see how to return or exchange an item.

Does Finish Line offer free return shipping?

Yes, Finish Line offers free return shipping on most orders, subject to certain conditions. If you are not completely satisfied with your purchase, you can return it within 45 days of the original purchase date. However, the items must be unworn, undamaged, and returned in their original packaging with all tags attached. To initiate the return process, customers can request a prepaid return label online. Once the return is received and inspected by Finish Line, a refund will be issued in the original form of payment, minus any shipping charges paid on the original order. Please note that personalized and customized items, as well as some other exclusions, may not be eligible for free return shipping. Overall, Finish Line strives to provide a hassle-free return experience for its customers.

Top Finish Line customer service problems

Click the link above to get answers to just about any Finish Line customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Finish Line, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking assistance: "Can I speak to a human?"
- From a call lasting 1m 42s , Feb 25, 2024 6:16 PM
Return policy inquiry: "Will I be able to take sneakers bought from JD Sport back to Finish Line?"
- From a call lasting 1m 11s , Feb 10, 2024 2:23 PM
General inquiry: "I need to talk to somebody."
- From a call lasting 3m 19s , Jan 18, 2024 4:06 PM
General inquiry: "I need help with a service issue."
- From a call lasting 2m 43s , Jan 3, 2024 5:27 PM

More Finish Line Customer Service Contacts

There are of course other ways to contact Finish Line customer service besides the phone. Below we list the best ones, by medium.

Finish Line Customer Service on X (formerly Twitter)

Finish Line, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Finish Line Customer Service on Facebook / Messenger

Some customer service teams, like that of Finish Line, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Finish Line Customer Help Desk / Web Support

finishline.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Finish Line customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Finish Line's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Finish Line agent. This phone number is Finish Line's best phone number because 990 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-777-3949 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Finish Line first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook or web or twitter. In total, Finish Line has 1 phone number. It's not always clear what is the best way to talk to Finish Line representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Finish Line. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Finish Line. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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