How Do I Return or Exchange an Item with Finish Line?

Finish Line offers it's customers multiple ways to return Finish Line items whether purchased online at or in a Finish Line retail stores. Read on to see how to return or exchange an item.

Christian Allen is the editor / author responsible for this content.
Apr 28, 2020

Finish Line, the American athletic shoes, related apparel and accessories retailers is one of the most recognized athletic shoe retail chains in America with their online site, over 650 retail stores, and Finish Line-branded athletic shoe departments in over 450 Macy's stores. Finish Line is well-known for the quality of their merchandise. They're not as well known for their outstanding customer service, but they should be. This is especially welcome news for Finish Line customers needing to return or exchange items purchased online, at one of their retail stores, or in a Macy's Finish Line athletic shoe department.

How Do I Return Or Exchange An Item With Finish Line?

Finish Line makes it easy to return or exchange items whether purchased at or at a Finish Line retail store.

The following caveats exist when returning an item purchased on or at a Finish Line retail store if the Finish Line customer is returning with the original sales receipt.

  • Item must be unworn and in original condition.
  • Item (if apparel or accessories) must have price tags still attached.
  • If footwear, the item must be returned in the original box.
  • The item must be returned within 45 days of original purchase.

If Finish Line customers do not have the original sales receipt, Finish Line may allow the customer to exchange the item or issue a store credit in the amount of the lowest price which the item was offered for sale in the 45 days prior to return. Refunds are not authorized in this instance.

Finish Line customers may be asked to provide their name and phone number when returning or exchanging an item. The information and details of the return are exchanged is recorded in a company-wide database.

Items purchased from a Finish Line store can be returned to any Finish Line store, or alternatively by mail to the Finish Line warehouse. Returned items may be exchanged when returned to a Finish Line stores. Finish Line items returned by mail are not eligible to be exchanged.

Items bought online at cannot be returned to Finish Line athletic-shoe departments inside of Macy's stores.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Return or Exchange an Item with Finish Line?

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