How Do I Get a Refund from Finish Line?

Finish Line offers a no-questions-asked policy for returns and refunds. However, in order to qualify for a refund, you must meet several criteria. These include making the return within a certain time limit, putting the returned item in its original packaging and having the price tags attached.

If you are not satisfied with your Finish Line purchase, you may want to try to get a refund from the company. If you want to learn how, just keep reading.

Finish Line Return Policy

If you are not satisfied with the merchandise you purchased from Finish Line, you can return it for a full refund for any reason. However, you must initiate the refund within 45 days of your purchase. You will need to provide your full name and phone number with your refund request, so the company can process your request through its fraud detection and prevention program.

If you are requesting a refund because your order was incomplete or defective in some way, you must contact a customer service representative prior to initiating the request because there may be special procedures to follow.

The items you return must not be worn, damaged, or used in any way. All returns must be packaged in their original packages. All returned items must still have their price tags attached. To qualify for a monetary refund, you must have the receipt. If you do not have the receipt, you can only get store credit. Also, returns without receipts may not be accepted, at the discretion of the customer service representative processing your request.

If you made your purchase at a Finish Line in a Macy's store, you cannot get a refund from Finish Line. Instead, you must request it from Macy's.

Making the Return by Mail

  1. Go to the Finish Line website.
  2. Go to Returns.
  3. Enter your ZIP code and order number.
  4. Select the item or items you want to return.
  5. Print out the shipping label you are given.
  6. Package up the items.
  7. Attach the shipping label.
  8. Mail the package.

Making the Return in Person

  1. Pack up the item or items you want to return.
  2. Take the package and the receipt to the nearest Finish Line store.
  3. Go to the checkout counter and ask an employee to process your request.

Contacting Finish Line

To contact Finish Line's customer service representatives, you can use either your phone or the company's help forum .

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Get a Refund from Finish Line?

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