How Do I Return an Item to Dell from Their Cyber Monday Sale?

Dell discounts many of its popular electronic items deeply during its annual Cyber Monday sale. If you made a Cyber Monday sale purchase from Dell and then realized you shouldn't have, read on to learn about Dell's return and refund policy and its return procedure.

Dell's Return and Refund Policy

You have to return your Cyber Monday purchase within 30 days of the Cyber Monday sale if you want to get either store credit or a refund. The refund you receive will not include shipping and handling fees, or restocking fees. You need to contact Dell's customer service before you make the return. If you try to make the return without getting authorization from Dell first then you cannot get either a store credit or a refund, and Dell will not mail the item back to you.

You cannot return any software unless it is either operating system software or an application installed on hardware that can be returned. Media-based software that is still unopened can also be returned. No EMC- Wyse-brand, or non-Dell products can be returned, nor can any customized products.

A restocking fee of 15% could be deducted from your refund unless the reason for the return is either an error that Dell made or a defective product.

If you purchased the item you are returning using a discount, Dell might deduct the discount from your refund. If you purchased the Cyber Monday sale item along with a promotional item then you must return that promotional item with the original item if you don't want the value of the promotional item taken out of your refund.

Making the Return

1. Contact Dell's customer service department to start the return process.
2. Make a record of the Credit Return Authorization number that they send you.
3. Print out the shipping label they send you.
4. Repackage the item in its original packaging.
5. Include all of the accessories, documentation, and anything else that was packaged with the item you are returning/
6. Include the Credit Return Authorization number.
7. Attach the shipping label.
8. Return the package to Dell by mail.

Dell will give you your refund after they receive your return.

If you have a question about the item or the return process, you should contact Dell's customer service. It has phone, help desk, chat, and email options.