How Do I Get Technical Support for My Dell Computer?

So your Dell computer is encountering technical difficulties. You can easily get help with these great tips.

Christian Allen is the editor / author responsible for this content.
Nov 14, 2019

So your Dell computer is encountering technical difficulties. You have tried all the troubleshooting options you know and those that your operating software has presented to you but all have failed and the problem persists. The question you are currently asking yourself is, "Where do I go from here?" The answer is that several paths lay ahead of you each of them leading to you getting technical support for your Dell computer. The difference is the speed at which they will get you there. The following are the ways you can utilize to acquire technical support for your Dell computer:


On Dell's website they have a technical support page where they can help you get technical support. The page prompts you to input your Dell Service Tag or Dell EMC Product ID where possible technical difficulties will be presented. If you click a relevant topic, the solution will be right below it. If you have neither the Dell Service Tag nor the Dell EMC Product ID you can click the 'Detect my PC' tab and the site will be able to evaluate the model of your Dell computer and present you with a list of possible technical problems affecting your computer.

Phone Number

Another great avenue to obtain technical support for your Dell computer is to call their technical support department directly. Calling technical support has several advantages. One of them is that it is quick. You only have to wait for about 7 minutes to talk to a technical expert from Dell. Another advantage is that you can apply the solutions with the technician on the line and see if it works or not. Such real time application cannot be matched by the other avenues. The number is available 24 hours a day, 7 days a week. It can be acquired from GetHuman.

Live Chat

Dell's Tech support live chat is also a great option if your Dell computer is facing technical difficulties. Live agents from Dell's technical support team are available all day, every day. You can apply fixes given via live chat instantaneously and offer feedback just as swiftly. It is easy to fix the problem using this avenue. On the contrary, you may have to wait for up to 2 hours to get a technician on the other end of the chat. The link to Dell's Tech support live chat can be obtained from GetHuman.


Sending an email to Dell's tech support is faster than the live chat. You can expect to get a response within 3 hours of sending your email. Sending an email affords you the chance to be describing your technical problem in great detail increasing the chance that it will be fixed. With modern technology you do not have to worry about grammar and spelling. You should utilize this avenue for highly technical issues that would be difficult to convey otherwise. The link to Dell's technical support email can be found at GetHuman.

Help Desk

Though it is not advised, you can get technical support for your Dell computer from their online help desk. However, don't hold your breath as it takes an average of 64 hours for your problem to be solved in this manner. The help desk should be used as a method of last resort. The link to the help desk can be retrieved from GetHuman.

Social Media

Dell has pages on every popular social media platform but if you want to acquire technical support for your Dell device, it would be wise to stick to Facebook, Twitter and YouTube. Peruse the posts on their pages or tweets in their feed and see if any applies to your situation. If not, send them a post, tweet them, message them directly or comment on a relevant video on YouTube. Due to the sheer numbers on social media you will have to wait a while.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Get Technical Support for My Dell Computer?

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Why does GetHuman Write How-to Guides for Dell - Tech Support Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Dell - Tech Support in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get Technical Support for My Dell Computer? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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