Dell - Tech Support Phone Number

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  • Calls Dell - Tech Support's Technical Support department
  • The average hold time is 16m
  • Hours are 24 hours, 7 days
  • The best time to call is 3:15pm
  • Popular issues for this call center: Appointment Setup, Refund a Charge, Return an Order, Repair Claim, and Warranty Claim.
  • Reach a live Dell - Tech Support agent: Option 4
  • What you hear when you call: What can I help you with today? (Respond to the question.)

Calling Dell - Tech Support Customer Care at 877-293-1197

Jan 22, 2024

When you call Dell's tech support number, you are directed to an automated message system with an option for Spanish. The system initially inquires about how it can assist you today and awaits a verbal reply. If there is no response, you are presented with several options: recent orders, making a purchase, addressing billing issues or seeking technical support.

Unfortunately, the automated system operates entirely through voice prompts and does not seem to work very effectively. When attempting to speak, the system either mishears or interrupts mid-sentence, responding with, "Sorry, I didn't quite get that." It's one of those messaging systems that appears overly sensitive and wildly inaccurate. For instance, the system detected the soft "click-clack" sound of my dog's paws on the wood floor as he walked across the living room and said, "Sorry, I didn't quite get that," but failed to understand when I said "representative" directly into the receiver.

The automated message system repeats for five cycles, presenting the previously mentioned options and awaiting a response. It then transfers you to a representative. Thankfully, the wait time was minimal, although I called late in the morning on a Sunday, which may have contributed to the short wait time.

I had a question regarding technical support, and the person who answered the phone was amiable, professional, and able to help me resolve my issue quickly. Technical support issues seem to be easily tackled over the phone, especially with staff assistance. The representative I spoke to didn't use any language or terms I didn't understand — I'm not entirely technologically naive but certainly not an expert — nor did she speak in a patronizing or overly simplified manner, as I have experienced in the past (not from Dell, just generally speaking). 

Although the automated message system doesn't function as well as it could, I do appreciate the quality of assistance provided once a representative is reached. I also appreciate the inclusivity in offering a Spanish language option, which broadens accessibility for users who prefer or require support in Spanish.

For those who have difficulty navigating the automated message system, Dell's website serves as a valuable resource for users seeking assistance. The online platform hosts a range of support materials, including troubleshooting guides and FAQs, offering users self-help options. Additionally, the website features a live chat support option with a virtual assistant, providing an alternative avenue for users to address their inquiries.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

Trying to power on my Dell Scepter monitor.
The new lap top freezes and I cannot use it I need to return this lap top It is not wor...
I need to chat with someone to discuss your trade-in program.*I tried your trade-in web...
Need call back on a return issue
I'm locked out of my Dell laptop. It wants a PIN and no PIN I try works, but I also can...
I have two accounts under two different email addresses. I tried to consolidate both ac...
I am writing to inquire about a concerning issue with the warranty status of our Dell l...
order * *********.*i am not happy with the migrate program that i paid for and which ca...
Need to change the billing address and the website has absolutely no way to do that so...
i am having problems with my device disk management see if my memory serves when i boug...
My customer has lost Transaction Key for license activation of a Connetrix ****B switch...
DELL INSPIRON **** I* **TH GENERATION *SERVICE TAG - GZ***Q* ** months before I got iss...
Not able to link my Galaxy phone to the computer. The phone is connected but not shown...
my laptop's dell G* ** **** screen is flickering from time to time and i have no idea w...
FIND MY DELIVERY*Order ********* : Shipped*Order date: Dec **, *****Customer number...

Dell - Tech Support Customer Phone Number 877-293-1197 - Stats

Phone number to dial877-293-1197
Call-back availableYES
Call picked up by a real personYES
Department you're callingTechnical Support
Call center hours24 hours, 7 days
Best time to dial3:15pm
Average wait16 minutes
Current wait22 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, chat, web, facebook, twitter
Quality of communication69%
Quality of help80%
Customer votes3,908
Information last updatedFri Mar 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Dell - Tech Support's Best Toll-Free/800 Customer Phone Number

This is Dell - Tech Support's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dell - Tech Support agent. This phone number is Dell - Tech Support's Best Phone Number because 52,992 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-293-1197 include Appointment Setup, Refund a Charge, Return an Order, Repair Claim, Warranty Claim and other customer service issues. The Dell - Tech Support call center that you call into has employees from India, Philippines and is open 24 hours, 7 days according to customers. In total, Dell - Tech Support has 3 phone numbers. It's not always clear what is the best way to talk to Dell - Tech Support representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Dell - Tech Support?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Dell - Tech Support. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Dell - Tech Support, including live chat and email and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our Dell - Tech Support Customer Service page for more information.
Dell - Tech Support Customer Service

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