Dell - Tech Support Customer Service

Phone Number & Contact Info

Dell - Tech Support's Best Phone Number

877-293-1197
Toll-free·Calls Technical Support·Most popular Dell - Tech Support number
Q:

How do I talk to a live human at Dell - Tech Support?

A:Option 4
Q:

Does Dell - Tech Support offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 13 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

Dell - Tech Support Customer Phone Numbers

Premium Support

800-624-9896
Toll-free · 24 hours, 7 days · Press 3; press 2. That will get you with a live operator who will transfer you to your tech support department · What can I help you with today? (Respond to the question.)

International Technical Support

800-285-1653
Toll-free · 24 hours, 7 days · Use this number for International Support Services · International Support for Portable Systems - If you are traveling outside your home country, choose the option that corresponds with your region. North America, press 1. South America, press 2. Europe, press 3. Asia, Pacific, or Japan, press 4.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Dell - Tech Support phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Option 4
Here is how our research team describes the way the Dell - Tech Support phone system greets you: What can I help you with today? (Respond to the question.)
Below are some clips we've found from Dell - Tech Support's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Or just choose from one of these options. Recent orders, make a purchase, billing issue, or technical support. I didn't quite get that. In a few words, please tell me what you're calling about, or just choose from one of these options."
Excerpt from a call with Dell - Tech Support
Thursday, May 30, 2024 8:24 AM

What are the hours and when should I call?

Dell - Tech Support operates the call center for this 877-293-1197 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 105 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dell - Tech Support phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dell - Tech Support staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Dell - Tech Support is Wednesday. The most busy day to call is Thursday, which averages 70% more phone calls by comparison. Again, this is based on a sample of 105 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Dell - Tech Support

In summation, the best day to call Dell - Tech Support is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Dell - Tech Support number, but it is also the day with the shortest hold times.

Calling this Dell - Tech Support Customer Number

Christian Allen is the editor / author responsible for this content.
Jan 22, 2024

When you call Dell's tech support number, you are directed to an automated message system with an option for Spanish. The system initially inquires about how it can assist you today and awaits a verbal reply. If there is no response, you are presented with several options: recent orders, making a purchase, addressing billing issues or seeking technical support.

Unfortunately, the automated system operates entirely through voice prompts and does not seem to work very effectively. When attempting to speak, the system either mishears or interrupts mid-sentence, responding with, "Sorry, I didn't quite get that." It's one of those messaging systems that appears overly sensitive and wildly inaccurate. For instance, the system detected the soft "click-clack" sound of my dog's paws on the wood floor as he walked across the living room and said, "Sorry, I didn't quite get that," but failed to understand when I said "representative" directly into the receiver.

The automated message system repeats for five cycles, presenting the previously mentioned options and awaiting a response. It then transfers you to a representative. Thankfully, the wait time was minimal, although I called late in the morning on a Sunday, which may have contributed to the short wait time.

I had a question regarding technical support, and the person who answered the phone was amiable, professional, and able to help me resolve my issue quickly. Technical support issues seem to be easily tackled over the phone, especially with staff assistance. The representative I spoke to didn't use any language or terms I didn't understand — I'm not entirely technologically naive but certainly not an expert — nor did she speak in a patronizing or overly simplified manner, as I have experienced in the past (not from Dell, just generally speaking). 

Although the automated message system doesn't function as well as it could, I do appreciate the quality of assistance provided once a representative is reached. I also appreciate the inclusivity in offering a Spanish language option, which broadens accessibility for users who prefer or require support in Spanish.

For those who have difficulty navigating the automated message system, Dell's website serves as a valuable resource for users seeking assistance. The online platform hosts a range of support materials, including troubleshooting guides and FAQs, offering users self-help options. Additionally, the website features a live chat support option with a virtual assistant, providing an alternative avenue for users to address their inquiries.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Dell - Tech Support

If you have time to do a bit of reading before you call Dell - Tech Support, we recommend you read over some of our problem-specific articles.

How do I get tech support from Dell?

Computers are great until they aren't working. Trying to solve the issue yourself isn't always easy and sometimes you need expert help. Here's the best way to get tech support from Dell.

How Do I Get Technical Support for My Dell Computer?

So your Dell computer is encountering technical difficulties. You can easily get help with these great tips.

Top Dell - Tech Support customer service problems

Click the link above to get answers to just about any Dell - Tech Support customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Dell - Tech Support, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with laptop screen: "I have another problem. When I open my laptop, its screen is not working."
- From a call lasting 5m 31s , Jun 8, 2024 7:14 AM
Requesting live agent: "I need to speak to a live agent immediately."
- From a call lasting 4m 53s , Jun 6, 2024 9:16 AM
Need tech support: "I need support."
- From a call lasting 59s , Apr 21, 2024 2:10 PM
Requesting Dell laptop repair: "I need some work done to it. I know battery replaced. I was hoping that somebody could come here to fix it."
- From a call lasting 17m 24s , Apr 3, 2024 7:21 PM
Ticket sales inquiry: "Are tickets for Dell shows available for purchase?"
- From a call lasting 34s , Feb 27, 2024 5:59 PM
Checking service tag: "Service tag verification for desktop support."
- From a call lasting 7m 9s , Feb 17, 2024 1:40 PM
Missing cursor on laptop: "The cursor on the laptop has disappeared."
- From a call lasting 12m 18s , Feb 14, 2024 12:08 AM
Order inquiry: "Question about my order."
- From a call lasting 3m 14s , Feb 13, 2024 4:26 PM
Tech support - Virus protection ads: "I keep getting these advertisements for virus protection on my laptop and don't know how to get rid of them."
- From a call lasting 27m 31s , Feb 7, 2024 4:14 PM
Technical support for laptop: "I need help with my XPS laptop, having trouble hearing you."
- From a call lasting 3m 38s , Jan 20, 2024 1:15 AM

More Dell - Tech Support Customer Service Contacts

There are of course other ways to contact Dell - Tech Support customer service besides the phone. Below we list the best ones, by medium.

Dell - Tech Support Customer Service Live Chat

support.dell.com - Technical Support
Customer service chat page
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Dell - Tech Support provides this option.

Dell - Tech Support Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Dell - Tech Support will reply our your email.

Dell - Tech Support Customer Service on X (formerly Twitter)

@DellCares - Technical Support
Dell Tech Support on Twitter
Dell - Tech Support, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Dell - Tech Support Customer Service on Facebook / Messenger

Some customer service teams, like that of Dell - Tech Support, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Dell - Tech Support Customer Help Desk / Web Support

delltechcenter.com - Technical Support
Dell Tech Center. A Wiki and Forum for Dell Tech Support
support.dell.com - Technical Support
Customer service support page
As a last, sometimes only, resort- Dell - Tech Support customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Dell - Tech Support's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dell - Tech Support agent. This phone number is Dell - Tech Support's best phone number because 52,992 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-293-1197 include Refund a Charge, Warranty Claim, Repair Claim, Appointment Setup, Return an Order and other customer service issues. The Dell - Tech Support call center that you call into has employees from India, Philippines and is open 24 hours, 7 days according to customers. In total, Dell - Tech Support has 3 phone numbers. It's not always clear what is the best way to talk to Dell - Tech Support representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Dell - Tech Support. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dell - Tech Support. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Compare Dell - Tech Support Customer Service

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