How do I get tech support from Dell?
Computers are great until they aren't working. Trying to solve the issue yourself isn't always easy and sometimes you need expert help. Here's the best way to get tech support from Dell.
So your Dell device is facing technical difficulties. You have tried all the troubleshooting options you know and those that your device has presented to you but all have failed and the problem persists. You are now asking yourself, "Where do I go from here?" The answer is that several paths lay ahead of you each of them leading to you getting technical support from Dell. The difference is the speed at which they will get to the solution. The following are the ways you can utilize to acquire technical support for your Dell computer:
Website
On Dell's website they have a technical support page where they can help you get technical support. The page prompts you to input your Dell Service Tag or Dell EMC Product ID where possible technical difficulties will be presented. If you click a relevant topic, the solution will be right below it. If you have neither the Dell Service Tag nor the Dell EMC Product ID you can click the 'Detect my PC' tab and the site will be able to evaluate the model of your Dell device and present you with a list of possible technical problems affecting your device.
Phone Number
Another great avenue to obtain technical support from Dell is to call their technical support department directly. Calling technical support has several advantages. One of them is its swiftness. You only have to wait for about 7 minutes to talk to a technical expert from Dell. Another advantage is that you can apply the solutions with the technician on the line and see if it works or not. Such real time application cannot be matched by the other avenues. The number is available 24 hours a day, 7 days a week. It can be acquired from GetHuman.
Live Chat
Dell's Tech support live chat is also a great option if your Dell device is encountering technical difficulties. Live agents from Dell's technical support team are available all day, every day. You can apply fixes given via live chat instantaneously and offer feedback just as quickly. It is easy to fix the problem using this avenue. On the contrary, you may have to wait for up to 2 hours to get a technician on the other end of the chat. The link to Dell's Tech support live chat can be gotten from GetHuman.
Sending an email to Dell's tech support is quicker than using their live chat option. You can expect to get a response within 3 hours of sending your email. Sending an email affords you the chance to be describing your technical problem in great detail increasing the chance that it will be fixed. Thanks to modern technology you do not have to worry about grammar and spelling. You should utilize this avenue for highly technical issues that would be difficult to convey otherwise. The link to Dell's technical support email can be found at GetHuman.
Help Desk
Though ill-advised, you can acquire technical support from Dell from their online help desk. However, don't expect a quick reply as it takes around 64 hours for your problem to be solved in this manner. The help desk should be used as a method of last resort. The link to the help desk can be retrieved from GetHuman.
Social Media
Dell has pages on every popular social media platform but if you want to obtain technical support for your Dell device, it would be wise to stick to Facebook, Twitter and YouTube. Peruse the posts on their pages or tweets in their feed and see if any applies to your situation. If not, send them a post, tweet them, message them directly or comment on a relevant video on YouTube. Due to the amount of people seeking tech support via social media you will have to wait a while.
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