Can I Get a Refund If Delivery.com Takes Too Long?
If your Delivery.com order is taking too long, double check to ensure that you chose the correct delivery or pickup time. Also check your phone in case Delivery.com has texted you an update from the merchant. If you want a refund, contact the store directly, using the phone number provided in your Delivery.com email confirmation. The store will resolve your issue according to their customer service policies. If you are unable to resolve the issue with the merchant directly, you can contact Delivery.com through phone, live chat, or a help desk.
Delivery.com is a third-party app which allows businesses such as restaurants, grocery stores, liquor stores, and laundry services to arrange for delivery to customers. Since this is a third-party app which interfaces with the merchants, getting a refund might be a little tricky. However, if your Delivery.com order was late, incomplete, or missing, you do have a few options.
Confirm Your Order
This is the most useful if you have scheduled your delivery order ahead of time. Delivery.com doesn't forward the order to the merchant until approximately an hour before your scheduled delivery or pickup time. While this works out most of the time, sometimes the order arrives when the business is, for whatever reason, unable to fulfill it. If this happens, Delivery.com will contact you immediately to let you know. Check your phone to see if you have any calls or texts from Delivery.com informing you of this.
Delivery.com also sent you a confirmation email when you placed the order. Check this email to ensure you chose the correct delivery or pickup time. If you can't find the email, check your spam folder or Promotions label. You can also go to your Delivery.com Order History to confirm that your order is indeed late.
Contact the Store Directly
For late or missing orders, Delivery.com recommends that most customers request any refund from the merchant directly. The confirmation email sent to you should have the business' phone number. Otherwise, you can usually find their phone number through Google, Yelp, or, if they have one, their own GetHuman page. Have your email confirmation and any receipts ready when you call. You should then be able to resolve your issue according to the merchant's own customer service policies, including replacing your order, offering you store credit, or refunding you completely.
Contact Delivery.com
If your attempts to contact the merchant or resolve your issue were unsatisfactory, you can try speaking to a Delivery.com customer service representative. You have several methods to contact Delivery.com. The primary one is their customer service phone line. This phone number is staffed by a human 24/7, and you usually connect within five minutes of calling. As with contacting the merchant, have your order number and a description of the problem handy.
If you don't want to use the phone, you can try contacting Delivery.com through their live chat or help desk services. The live chat is also available 24/7 and as responsive as the phone, while the help desk usually takes several hours of emailing back and forth to resolve.
Note that in most cases, Delivery.com cannot issue a direct refund, and will instead offer you credit for future Delivery.com orders.
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