What Do I Do If My Delivery.com Delivery Is Missing?
Delivery.com is a convenient platform for customers in the United States looking for the convenience of having food and other shopping items delivered at their doorsteps. Its office delivery services are also practical due to the time saved by avoiding long queues and waiting times at restaurants during lunch hour, impacting the institution's overall productivity. If your Delivery.com delivery is missing, visit GetHuman to access useful information and guide faster access to customer service and support teams for large corporations, including Delivery.com.
Delivery.com is an online platform that enables users to order from local merchants and businesses, including restaurants, liquor, and grocery stores, for on-demand delivery. It also facilitates access to quality laundry and dry cleaning services, including washing and folding, and tailoring options. The service is available in over 2,400 cities and has served over 3 million users.
Ordering from Delivery.com is easy and effortless. Clients usually provide their addresses on the website or mobile phone app and search for the items of choice from their homes or offices' convenience. The company works closely with the merchant providing the items or service to facilitate delivery or pickup, in cases of laundry, and sends a confirmation to alert the customer.
The company also offers customizable options for group orders, catering, and corporate discounts for institutions. As a marketing incentive, it rewards delivery points for every order made by customers redeemable for credits, donations, and prizes.
Like other online shopping platforms, customers could experience issues with their orders, such as missing or damaged items, wrong deliveries, overcharging, and refunds. Not to worry, though. The company aims at providing outstanding customer experiences, and here's what to do if your Delivery.com delivery is missing.
What do I do if my Delivery.com delivery is missing?
The company presents two options to clients to solve missing delivery issues.
Calling the merchant
- Upon successfully placing an order, customers receive a confirmation email
- Delivery.com includes the merchant's phone number in the email as a quick way for clients to contact the service providers in case of missing deliveries, among other issues associated with their order(s)
Website
This option is usually slower compared to directly contacting the merchant
- Visit the official website for Delivery.com (delivery.com)
- Scroll down the homepage and navigate to the 'Contact' tab in the menu bar located in the middle of the page and click to open
- From the contact page, provide correct details for your 'Name' and 'Email' in their respective entry fields. You could also choose to enter your 'Phone number' though it's optional.
- Select 'Report order issue' from the drop-down menu in the entry field for 'Reason for contact.'
- Write a short description of your missing delivery in the box under 'Write your comments'
- Click 'send' to submit.
Alternative method
You can reach out to the Delivery.com customer service via the phone at any time of the day, courtesy of their 24/7 services, and engage a live person to assist you with what to do if your Delivery.com delivery is missing. You can also access customer care services using the Live Chat feature available on the company's website as well as the Delivery.com Help Desk, including Customer FAQ, Forum, and Online Help Desk.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Delivery.com Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Delivery.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Delivery.com Delivery Is Missing? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.