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What happens if I accidentally order the wrong item?

Asked 5 months ago
If a customer accidentally orders the wrong item through Delivery.com, there are generally a few steps they can take to address the situation. First, it is important to act quickly. If the order has not yet been prepared or dispatched, there may be a chance to modify or cancel the order directly through the app or website. Customers should navigate to their order history and see if they can access cancellation options. If the order has already been prepared or is on its way, customers might have a couple of alternatives. Some users have reported that they were able to contact the restaurant or store directly to explain the situation and see if a resolution can be reached, such as a replacement or refund. While Delivery.com may provide guidelines regarding cancellations or refunds, it is often best to refer directly to the terms of service applicable to their orders. For the most current information regarding this topic, it may be helpful to visit the official website and look for specific support or FAQ sections related to ordering issues.
Answered Jul 5th 2025

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