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Converse Customer FAQ

Top Answers & How-to Guides

What is Converse's Phone Number?

The question we are asked most often is about how to talk to Converse customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Converse Customer Questions

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Gift Card Management

How Do I Check the Balance on My Converse Gift Card?

Converse sells gift cards online and in-store. You can check your card's balance with the help of a Converse representative or...
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How Do I Request a Refund to a Gift Card from Converse?

If you bought something with a Converse gift card and need to return it, you can get the gift card refunded. If you bought the...
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How Do I Buy a Gift Card from Converse?

You can purchase a Converse gift card on the website or at the retail store, and have it shipped to the recipient. Click Mail a...
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How Do I Send Someone a Converse Gift Card?

Go to the Converse website and click on the Buy Now button for gift cards under the Gift Cards. When you reach the Gift Card...
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How Do I Use My Converse Gift Card for My Purchase?

You can use a Converse gift card at any Converse-owned retail store, in the same way that you use a credit card. You can use it...
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What Do I Do If My Converse Gift Card Balance Won't Load?

If your Converse gift card won't load, ensure the Converse gift card has no damage on it. If there are any cracks or other...
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Can I use multiple gift cards for a single purchase?

Converse generally permits the use of multiple gift cards for one purchase, but online limits might apply, differing from...
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Can I use a Converse gift card to purchase online and in-store?

Converse gift cards can generally be used for both online and in-store purchases. To use online, just enter the gift card...
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Are Converse gift cards transferable to another person?

Converse gift cards can typically be transferred to other people, allowing recipients to use them for purchases or give them as...
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Return and Exchange Policy

What is the return policy for Converse products?

Converse has a customer-friendly return policy allowing returns within thirty days for items bought directly online or from...
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Can I return or exchange an online purchase at a Converse store?

Customers can return or exchange online purchases at a Converse store if items are unworn, unwashed, and in original packaging,...
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How long does it take to process a refund to a gift card?

Refund processing times to a gift card can range from a few business days to two weeks, depending on the retailer's policies...
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What is the exchange policy for Converse products?

Converse has a customer-friendly exchange policy for unworn and unwashed items, typically allowing exchanges within thirty days...
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Product Warranty Information

What is the warranty policy for Converse products?

Converse provides a limited warranty covering defects in materials and workmanship, excluding normal wear, misuse, or improper...
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Do Converse products come with a warranty?

Converse does not provide a traditional warranty for its products, but it has a return policy for defective items upon...
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Payment Options and Exclusives

What payment options are accepted on the Converse website?

Converse provides several payment methods for online purchases, including major credit cards, debit cards with Visa or...
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Are there exclusive Converse products available online?

Converse features a variety of exclusive online products that include unique designs and special collaborations not sold in...
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We look to the Converse issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Converse issues reported to GetHuman
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