You recently received a Converse gift card, and when you tried to add the funds from your card to your account, the process failed and the funds did not load. The good news is you can do a few things to resolve this issue and successfully add funds to your gift card account balance. Here are a few tips that can help.
The gift card may be invalid if you're sure your Converse gift card balance won't load and you've already checked the expiration date. You will also see an expiration date on most Converse brand cards. If yours has expired, you'll need to purchase a new one because you won't be able to reload them. If your card shows signs of damage or tampering, there may be a problem with its security features — in this case, try using another of your cards instead (or purchasing another one).
First, ensure you have not bent the card. Second, check that there are no scratches on the card. Any damage will affect how well it can read. Third, ensure there are no tears in the gift card. This may prevent it from reading correctly by a cashier's register.
If you have registered the gift card and it still won't load, there's a good chance that you may be entering some things incorrectly. Do the following:
Ensure you've activated the gift card if it won't load. You can do this by entering the card number on the back of your Converse gift card.
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