How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Converse phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Converse's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Converse.
Our customer service team is excited to assist you.
Quick answers to frequently asked questions for things like order tracking, cancellations, and styles can be found on converse dot com.
Just scroll down to the get help section at the bottom of any page.
If you still need help, please choose from the following menu options and we'll get you to the right place.
For a new order, press one.
For an existing order, press two. For product and site Please enter your order number."
Excerpt from a call with Converse
Thursday, April 4, 2024 4:31 PM
The first phone menu
"Thank you for calling Converse.
Our customer service team is excited to assist you.
Quick answers to frequently asked questions for things like order tracking, cancellations, and styles can be found on converse dot com.
Just scroll down to the get help section at the bottom of any page.
If you still need help, please choose from the following menu options and we'll get you to the right place.
For a new order, press one.
For an existing order, press two.
For product and sizing inquiries, press three."
Excerpt from a call with Converse
Thursday, March 21, 2024 8:53 PM
What are the hours and when should I call?
Converse operates the call center for this 800-428-2667 phone number Mon-Sun 8am-12am ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 64 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Converse phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Converse staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Converse is Saturday.The most busy day to call is Thursday, which averages 750% more phone calls by comparison.Again, this is based on a sample of 64 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Converse is Wednesday.
Why call this Converse number?
Below is a sample of recent calls to Converse, and their purpose. Are any of these similar to the reason you are trying to call?
Change delivery address: "I accidentally put the wrong ZIP code on my granddaughter's gift order and need to change it to ensure she receives it on time."
- From a call lasting 4m 46s , Apr 4, 2024 4:31 PM
More Ways to Contact Converse Customer Service
There are of course other ways to contact Converse customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Converse customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Converse's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Converse agent. This phone number is Converse's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-428-2667 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Converse first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Converse has 1 phone number. It's not always clear what is the best way to talk to Converse representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Converse. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Converse. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.