Converse Customer Service

Phone Number & Contact Info

Converse's Best Phone Number

Toll-free·Calls Customer Service·Most popular Converse number

How do I talk to a live human at Converse?

A:Press 0

Does Converse offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 8am-12am EST. The least busy day is Saturday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 22 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Converse phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
Below are some clips we've found from Converse's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thank you for calling Converse. Our customer service team is excited to assist you. Quick answers to frequently asked questions for things like order tracking, cancellations, and styles can be found on converse dot com. Just scroll down to the get help section at the bottom of any page. If you still need help, please choose from the following menu options and we'll get you to the right place.
For a new order, press one.
For an existing order, press two. For product and site Please enter your order number."
Excerpt from a call with Converse
Thursday, April 4, 2024 4:31 PM

The first phone menu

"Thank you for calling Converse. Our customer service team is excited to assist you. Quick answers to frequently asked questions for things like order tracking, cancellations, and styles can be found on converse dot com. Just scroll down to the get help section at the bottom of any page. If you still need help, please choose from the following menu options, and we'll get you to the right place.
For a new order, press one.
For an existing order, press two.
For product and sizing inquiries, press three."
Excerpt from a call with Converse
Thursday, May 16, 2024 6:07 PM

What are the hours and when should I call?

Converse operates the call center for this 800-428-2667 phone number Mon-Sun 8am-12am ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 74 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Converse phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Converse staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Converse is Saturday. The most busy day to call is Thursday, which averages 850% more phone calls by comparison. Again, this is based on a sample of 74 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Converse

In summation, the best day to call Converse is Wednesday.

Why Customers Call Converse

If you have time to do a bit of reading before you call Converse, we recommend you read over some of our problem-specific articles.

What is the return policy for Converse products?

The return policy for Converse products allows for returns within 30 days of the purchase date. Items must be in their original condition, unworn, and accompanied by the original receipt or proof of purchase. Returns can be initiated online or at any Converse retail store. If the product was purchased online, customers have the option of mailing it back or returning it to a store. Refunds are issued in the original form of payment and may take up to 10 business days to process. Converse does not provide exchanges, but customers can return the original product and place a new order if desired. Certain restrictions may apply, particularly for customized or Final Sale items. It is recommended to review the specific return policy for any additional details.

What is the warranty policy for Converse products?

Converse offers a limited warranty on their products. They believe in the quality of their shoes and will repair or replace any defects in materials or workmanship within a specified timeframe. The warranty period may vary depending on the specific product, and it is recommended to refer to the warranty information provided with the product or contact Converse customer support for detailed guidelines. Proof of purchase may be required, and the warranty only covers defects that are not caused by normal wear and tear or misuse. Converse strives to ensure customer satisfaction and will assess each case individually to determine the appropriate course of action. For further assistance or clarification regarding warranty policies, customers can reach out to Converse directly.

Are Converse gift cards transferable to another person?

No, Converse gift cards are non-transferable and can only be used by the original recipient. They are strictly intended for personal use and cannot be given or sold to another person. The gift card can only be redeemed by the individual who received it and should be treated as a form of payment for Converse products and services. The terms and conditions of the gift card explicitly state that it cannot be assigned or transferred to another individual. Therefore, it is important to keep the gift card in a safe place and use it personally when making purchases at Converse stores or on their website.

Top Converse customer service problems

Click the link above to get answers to just about any Converse customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Converse, and their purpose. Are any of these similar to the reason you are trying to call?
Change delivery address: "I accidentally put the wrong ZIP code on my granddaughter's gift order and need to change it to ensure she receives it on time."
- From a call lasting 4m 46s , Apr 4, 2024 4:31 PM

More Converse Customer Service Contacts

There are of course other ways to contact Converse customer service besides the phone. Below we list the best ones, by medium.

Converse Customer Help Desk / Web Support

conversehelp.force.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Converse customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Converse's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Converse agent. This phone number is Converse's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-428-2667 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Converse first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Converse has 1 phone number. It's not always clear what is the best way to talk to Converse representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Converse. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Converse. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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