Converse Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Converse?
Q:
Does Converse offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 8am-12am EST. The least busy day is Sunday, and the most busy day is Tuesday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 22 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Converse below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Converse phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
Below are some clips we've found from Converse's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Converse.
Our customer service team is excited to assist you.
Quick answers to frequently asked questions for things like order tracking, cancellations, and styles can be found on converse dot com.
Just scroll down to the get help section at the bottom of any page.
If you still need help, please choose from the following menu options and we'll get you to the right place.
For a new order, press one.
For an existing order, press two. For product and site Please enter your order number."
Excerpt from a call with Converse
Thursday, April 4, 2024 4:31 PM
The first phone menu
"Thank you for calling Converse.
Our customer service team is excited to assist you.
Quick answers to frequently asked questions for things like order tracking, cancellations, and styles can be found on converse dot com.
Just scroll down to the get help section at the bottom of any page.
If you still need help, please choose from the following menu options, and we'll get you to the right place.
For a new order, press one.
For an existing order, press two.
For product and sizing inquiries, press three."
Excerpt from a call with Converse
Monday, June 17, 2024 7:16 PM
What are the hours and when should I call?
Converse operates the call center for this 800-428-2667 phone number Mon-Sun 8am-12am ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 126 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Converse call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Converse phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Converse staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Converse is Sunday. The most busy day to call is Tuesday, which averages 127% more phone calls by comparison. Again, this is based on a sample of 126 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Tue
- Busiest
- Wed
- Thu
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.
The best time to call Converse
In summation, the best day to call Converse is Wednesday.
Why Customers Call Converse
If you have time to do a bit of reading before you call Converse, we recommend you read over some of our problem-specific articles.
What is the return policy for Converse products?
The return policy for Converse products allows for returns within 30 days of the purchase date. Items must be in their original condition, unworn, and accompanied by the original receipt or proof of purchase. Returns can be initiated online or at any Converse retail store. If the product was purchased online, customers have the option of mailing it back or returning it to a store. Refunds are issued in the original form of payment and may take up to 10 business days to process. Converse does not provide exchanges, but customers can return the original product and place a new order if desired. Certain restrictions may apply, particularly for customized or Final Sale items. It is recommended to review the specific return policy for any additional details.
What is the warranty policy for Converse products?
Converse offers a limited warranty on their products. They believe in the quality of their shoes and will repair or replace any defects in materials or workmanship within a specified timeframe. The warranty period may vary depending on the specific product, and it is recommended to refer to the warranty information provided with the product or contact Converse customer support for detailed guidelines. Proof of purchase may be required, and the warranty only covers defects that are not caused by normal wear and tear or misuse. Converse strives to ensure customer satisfaction and will assess each case individually to determine the appropriate course of action. For further assistance or clarification regarding warranty policies, customers can reach out to Converse directly.
Are Converse gift cards transferable to another person?
No, Converse gift cards are non-transferable and can only be used by the original recipient. They are strictly intended for personal use and cannot be given or sold to another person. The gift card can only be redeemed by the individual who received it and should be treated as a form of payment for Converse products and services. The terms and conditions of the gift card explicitly state that it cannot be assigned or transferred to another individual. Therefore, it is important to keep the gift card in a safe place and use it personally when making purchases at Converse stores or on their website.
Top Converse customer service problems
Click the link above to get answers to just about any Converse customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Converse, and their purpose. Are any of these similar to the reason you are trying to call?
Ordering Chuck Taylor wide width: "I need a wide width in a seven and a half men's Chuck Taylor Hightop in black."- From a call lasting 18m 48s , Jul 1, 2024 4:26 PM
Warranty inquiry: "I bought a pair of custom Converse about two years ago and the top part is separating from where the laces are."- From a call lasting 2m 56s , Jun 17, 2024 7:16 PM
Change delivery address: "I accidentally put the wrong ZIP code on my granddaughter's gift order and need to change it to ensure she receives it on time."- From a call lasting 4m 46s , Apr 4, 2024 4:31 PM
More Converse Customer Service Contacts
There are of course other ways to contact Converse customer service besides the phone. Below we list the best ones, by medium.
Converse Customer Help Desk / Web Support
As a last, sometimes only, resort- Converse customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Converse's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Converse agent. This phone number is Converse's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-428-2667 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Converse first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Converse has 1 phone number. It's not always clear what is the best way to talk to Converse representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Converse. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Converse. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.