Binance Customer FAQ

No, this is not correct and it sounds like a scam. Binance will never ask you to deposit funds to release any pre-existing funds on your account. Always keep your account information secure and never share it with anyone. If you believe you're a victim of such an attempt, immediately report it to the platform and refrain from sharing your personal information. Your account's security is paramount. It's always recommended to enable all the security features available in your Binance account like two-factor authentication, for example.

To login to your Binance account, visit the Binance website and click on "Log in" on the top right corner. Input your email address and password used during registration. You will be asked for a captcha verification. After that, you may be prompted for a two-factor authentication (2FA) if you have set it up for your account. Input the code provided by your 2FA app or your SMS. After successful 2FA verification, you're logged in. Remember to check your browser address bar for the correct Binance website before inputting your details to avoid phishing scams.

Nous nous excusons pour tout désagrément que vous rencontrez. Si vous avez des problèmes de réception de transferts de fonds sur votre compte Binance, assurez-vous d'abord que vous avez donné l'adresse de dépôt correcte pour la crypto-monnaie spécifique. Vérifiez également si la transaction a été confirmée par la blockchain. Ensuite, assurez-vous que la transaction a été faite il y a suffisamment de temps pour avoir été confirmée par réseau de la blockchain. Les délais de confirmation peuvent varier en fonction de la monnaie et de la congestion du réseau. Si toutes ces informations sont correctes, le problème pourrait être une question technique. Dans ce cas, nous vous encourageons à contacter directement le service d'assistance de Binance.

To reset your Binance passkey, you'll first need to log into your account. Once logged in, navigate to the account security settings, which can be found in the user center. Here, you will see the option to reset your security passkey. You'll need to confirm your identity possibly via email or SMS verification. Upon confirming your identity, you'll be able to create a new passkey. Remember to make your new passkey something unique to secure your account. Please note that it might take some time for the changes to take effect due to security reasons. Ensure to safeguard your passkey to avoid future inconvenience.

It appears that your Binance account is requiring some form of verification. This is a security measure to ensure that your account isn't being accessed by unauthorized individuals. You would need to go through the verification process as prompted. Verification steps can involve email confirmation, phone number verification, or more advanced methods such as identity verification (KYC). Unfortunately, the specific steps for verification can vary, and Binance Customer Support would be the best equipped to guide you through this process in a secure and confidential manner. Complying with their instructions should allow you to gain access to your dashboard. Please follow the instructions you've received to contact Binance Customer Support for assistance.