Waze Customer FAQ

If you're not hearing Waze directions clearly, check the volume settings on your device and ensure that the media volume is turned up. Additionally, make sure that the Waze app's voice guidance settings are enabled. You can adjust the voice volume within the Waze app under the settings menu. Also, verify that the "Play sound through" option is set to your preferred audio output, such as your phone’s speaker or Bluetooth device.

To update your business address on Waze, you can use the Waze Map Editor if you have editing permissions. Sign in to the Waze app or website, search for your business, and select "Edit." Then, update the address details accordingly. It may take some time for the changes to reflect on the map, as they need to be reviewed. If you're unable to edit, you can also add a location report directly in the app to inform the community about the change.

Sure, to get voice guidance in your car using Waze, make sure your device is connected to your car’s speaker either via wire or Bluetooth. Then launch Waze app on your device. Tap the Waze icon at the bottom left of the screen, go to Settings (the gear icon), then select "Sound & Voice". After that, tap on "Voice and sound" to ensure that the guidance volume is turned on, and select the desired voice for your guidance. Be sure that your car volume is turned up too. By following these steps, you should be able to receive voice guidance from Waze in your car.

To get Waze to give you voice guidance during navigation, you need to follow these steps: 1. Open the Waze app on your device. 2. Tap on the magnifying glass on the bottom left of the screen to open the menu. 3. Select the Gear icon on the upper left corner to open the Settings. 4. In the settings menu, select "Sound & voice." 5. Click on "Voice directions." 6. Here you can select your preferred language and voice for guidance. Make sure your device's volume is turned up, and you've allowed Waze to access your speakers.

Apologies for the inconvenience. Unfortunately, Waze does not have an age option to edit in profile settings because it doesn't require age for operation. If you are having issues with being logged out, it might be due to other reasons not related to your age. We recommend trying to uninstall and reinstall your app, and ensuring that you’re using the latest version of Waze. If you're still experiencing issues, try to log in with your username (not your email) and password. Hopefully, that can solve your problem.