How Do I Recover a Hacked Binance Account?

Conducting business in the world of cryptocurrency has its risks. Markets fluctuate constantly, coins can be worth a lot today and nothing the next. These risks alone can be stressful, but there is the added risk of hackers hijacking your account and stealing your cryptocurrency. What can you do if you discover your Binance account has been hacked? How do you recover a hacked Binance account? You can learn more about Binance and its security features by contact customer support here, and below are steps you can take to recover your account if it is hacked.

Recognizing the Issue

The first part in recovering your hacked account is recognizing it has been hacked. Cyber criminals can be subtle and the issue may not be immediately noticeable, but there are some signs to look for that indicate suspicious activity. These include:

1. You try to log into your account, but your regular login credentials do not work.
2. You notice a marked increase in email activity from Binance.
3. When you check your balance, it is much lower than what you expected based on current market values.
4. After opening your transaction history, you see transactions you did not make.

Any of these can be an indication someone has hacked your account. When you notice these or other suspicious activity, it's important to take steps immediately to secure your assets.

Recovering Your Account

To recover your account, you must contact customer support using the online chat feature. Binance can freeze your account while looking into the matter. Freezing your account protects you from further losses while the issue is being resolved. Follow these steps:

1. Open Binance in your browser.
2. Click on "Submit a Request" at the bottom of the page.
3. You will be prompted to login. If you cannot use your current password due to the hack, you can continue as visitor.
4. When the chat box opens, select "Security Issues" as the reason for reaching out to customer support.
5. Select "account" or "asset" stolen from the options available.
6. Enter the email associated with the account and hit "Continue" to open the chat feature.
7. Provide the customer service representative with as much supporting information and documentation necessary to resolve the issue and help you regain access.

You can also email Binance customer support; however, this option can take longer leaving your account vulnerable until the email is received, read and your account is frozen.

Recovering your account quickly may not result in removing stolen cryptocurrency; however, it will prevent additional losses. Once you recover your Binance account, alert your bank of the breach as well so your bank account can be monitored for suspicious activity. Change the password for your bank account access as an added security measure. For more information or assistance, contact Binance customer support here.