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Duolingo Customer FAQ

Top Answers & How-to Guides

How do I Contact Duolingo Customer Service?

The question we are asked most often is about how to talk to Duolingo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Get a Refund from Duolingo?

With Duolingo, all charges are generally final and non-refundable. If you cancel a subscription, you are not eligible for a refund...
Ask any question you have about Duolingo customer service, get an answer now.

Recent Duolingo Customer Questions

When I go to send a message on my friends feed it doesn’t go through

If messages aren’t going through on your friends' feed, it could be due to a temporary issue with the app or your internet connection. Try restarting the app or checking your connection. If the problem persists, consider logging out and back in, or reinstalling the app.
Asked Nov 29, 2024 8:59 PM

Добрый день. В курсе немецкого языка нет уровня оценок. Он появится на каком то этапе или его не будет вообще?

В курсе немецкого языка на данный момент нет уровней оценок. Мы постоянно обновляем наши курсы и функции, поэтому в будущем это может измениться. Следите за обновлениями, чтобы быть в курсе новых возможностей.
Asked Nov 18, 2024 8:32 AM

How do I cancel my subscription, I have been going around in circles for an hour.

To cancel your subscription, go to your Duolingo account settings. Select "Manage Subscription" under the "Subscription" section, and you’ll find the option to cancel. Be sure to follow the prompts to complete the cancellation process. If you're using a mobile device, you may need to go through the app store where you purchased the subscription.
Asked Nov 3, 2024 4:40 PM

J’ai souscris un abonnement duolingo family et j’ai été prélevée de 123 euros mais je n’ai accès qu’à duolingo pour moi et non ma famille

Il semble que vous ayez rencontré un problème avec votre abonnement Duolingo Family. Assurez-vous que tous les membres de votre famille ont bien été ajoutés à votre compte. Vous pouvez gérer les membres de votre abonnement dans les paramètres de votre compte. Si cela ne résout pas votre problème, consultez les informations de contact sur cette page pour obtenir de l'aide supplémentaire.
Asked Oct 30, 2024 12:00 PM

How do I go back to the Spanish course

To return to the Spanish course, go to your language settings in the Duolingo app or website. From there, select the Spanish course from your list of learning languages. If it’s not visible, you may need to add it again by choosing "Add a course." Once selected, you'll be able to continue your lessons in Spanish.
Asked Oct 29, 2024 11:09 AM

Help me with my Duolingo customer service issue

Support and Services

How Do I Contact Duolingo Customer Support?

There are several ways to contact Duolingo customer support. The best way to contact customer support depends on the issue you are...

How Do I Get a Refund from Duolingo?

With Duolingo, all charges are generally final and non-refundable. If you cancel a subscription, you are not eligible for a refund...

Language Settings

How Do I Change My Main Language on Duolingo?

This article discusses Duolingo and the steps needed to change the main language. Steps are given to accomplish this on the Web as...
We look to the Duolingo issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Duolingo issues reported to GetHuman
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