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Alaska Airlines Customer FAQ

Top Answers & How-to Guides

What is Alaska Airlines's Phone Number?

The question we are asked most often is about how to talk to Alaska Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the options for inflight entertainment on Alaska Air flights?

Alaska Air offers a variety of inflight entertainment options to keep passengers entertained throughout their flights. Passengers can...
Ask any question you have about Alaska Airlines customer service, get an answer now.

Recent Alaska Airlines Customer Questions

How do I have to carry my prescriptions on your airline. May I bring them in my carry on in daily boxes? Or must they be in the prescription bottles?

For Alaska Airlines, medications can be carried either in your carry-on or checked luggage. There's no explicit requirement to have them in original prescription bottles. However, if you're traveling internationally or to areas with specific health-related regulations, it's advisable to keep them in their original containers with clearly marked labels to avoid any potential issues. For convenience and in case of lost luggage, keeping necessary medications in your carry-on is often best. Please ensure all your medications abide by the TSA guidelines for carrying liquids if they're not in pill form.
Asked Jun 5, 2024 5:55 PM

What is the baggage allowance If flying from Cincinnati to Seattle?

For flights within the United States, including from Cincinnati to Seattle, Alaska Airlines allows for one carry-on bag and one personal item, such as a purse or laptop bag, included in your ticket price. As for checked luggage, you'll be charged $30 for the first bag, $40 for the second, and $100 for each additional bag. Each checked bag must weigh 50 pounds or less and have a maximum dimension of 62 linear inches (length + width + height). Overweight and oversized bags will result in additional fees.
Asked May 17, 2024 2:50 PM

What time should I arrive at the airport for an international flight

For international flights with Alaska Airlines, it's recommended that passengers arrive at the airport at least three hours prior to departure. This should give you ample time to check in, go through security, and arrive at your gate before the boarding process begins. Please note, check-in gates close 40 minutes prior to departure.
Asked May 2, 2024 7:50 PM

Wheelchair service at Ohara from Moline arrival gate to Seattle departure gate.

Alaska Airlines offers wheelchair assistance for passengers who need help moving through the airport. It's recommended to request this service at least 48 hours before your travel time. After your arrival at O'Hare from Moline, airport personnel will assist you with your wheelchair to your Seattle departure gate. Arrangements can be made for assistance during the entire duration of your travel, including any necessary transfers. You're advised to remind the cabin crew before landing that you'd requested wheelchair assistance, so they can make necessary arrangements.
Asked Mar 29, 2024 5:10 PM

Help me with my Alaska Airlines customer service issue

Compensation

How Do I Get Compensated for Getting Bumped Off of My Alaska Air Flight?

You can benefit from GetHuman's website for guides and contacts of Alaska Air. GetHuman provides information about large corporations,...

How Do I Get Compensated for My Alaska Air Flight Being Delayed?

This this easy to follow article outlines what to do if your Alaska Air flight is delayed. If you have recently experienced a delay...

Refunds and Credits

How Do I Get a Refund for an Inflight Charge from Alaska Air?

Travelers can get a refund for an inflight charge from Alaska Air by following the laid down procedure. File a refund request. Seek...

How Do I Cancel My Alaska Air Flight and Get a Refund or Credit?

One of the most unstoppable facts about life is that it changes, which affects any plan you make. Alaska Air understands this so they...

Change Requests

How Do I Fix an Error on My Booking with Alaska Air?

Many airlines know that life can happen and there are times when you need to make changes to or cancel your booking. Alaska Airlines,...

Can I make changes to my Alaska Air flight after booking?

Yes, you can make changes to your Alaska Air flight after booking. Alaska Air allows you to modify your flight details, such as the...

Baggage Concerns

How Do I File a Lost Baggage Claim with Alaska Air?

One of the worst things that can happen during a vacation is finding out your baggage is lost. Fortunately, reporting it in person...

What Do I Do If My Baggage Was Damaged with Alaska Air?

It's never an ideal situation when you discover your baggage has been damaged when you get to the carousel, but as long as you report...

Booking Assistance

How Do I Book a Flight with Alaska Air?

Alaska Air is one of the best airlines when it comes to customer service and they make booking a flight easy, either on the app or...

How Do I Change My Alaska Air Flight?

You can change your Alaska Air flight if an unforeseen reason causes you to do so. However, you should read and understand Alaska Air's...

Flight Issues

What Do I Do If My Alaska Air Flight Is Delayed?

If your Alaska Air flight was delayed, you may receive compensation or get an alternative flight. Even though Alaska Airlines tries...

What Do I Do If My Alaska Air Flight Was Cancelled?

This simple guide informs Alaska Air customers of what to do if their flight has been canceled. If your Alaska Air flight has been...

Connecting Flights

What Do I Do If I Missed My Connecting Flight on Alaska Air?

If you missed your connecting flight on Alaska Air, you might get compensation, depending on the cause. You would receive compensation...

Accessibility Services

How Do I Request Wheelchair Access for My Alaska Air Flight?

This article explains to Alaska Air customers how they can request wheelchair access when booking flights with the airline. If you...

Does Alaska Air offer any special services for passengers with disabilities?

Yes, Alaska Air is committed to providing special services for passengers with disabilities. We prioritize the comfort and accessibility...

Seating Options

How Do I Change My Seat on Alaska Air?

If you want to change your seat on Alaska Air, contacting the customer care team is your best option. However, there is no guarantee...

Upgrade Requests

How Do I Upgrade to Business or First Class on Alaska Air?

If you wish to upgrade to business or first class on Alaska Air, you have three main options: complimentary upgrades, paid upgrades,...

Frequent Flyer Program

How Do I Start Earning Frequent Flyer Miles with Alaska Air?

This simple guide explains how Alaska Air customers can start earning frequent flyer miles through their mileage plan. If you wish...

How Do I Redeem My Frequent Flyer Miles for a Flight with Alaska Air?

This article explains to Alaska Air customers how they can redeem their frequent flyer miles. If you have unused frequent flyer miles...

Payment Methods

What are the accepted forms of payment for booking a flight with Alaska Air?

Alaska Air accepts various forms of payment for booking flights. To ensure convenience for travelers, the airline accepts major credit...

Mileage Plan

What is the Alaska Airlines Mileage Plan and how does it work?

The Alaska Airlines Mileage Plan is a frequent flyer program that rewards customers for flying with Alaska Airlines and its partner...

Inflight Services

What are the options for inflight entertainment on Alaska Air flights?

Alaska Air offers a variety of inflight entertainment options to keep passengers entertained throughout their flights. Passengers can...
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