Contact Prometric

The best of the 8 ways to get in touch with Prometric by GetHuman

Prometric Phone Number
800-775-3926 · Customer Service
GetHuman features available:
  • Best alternatives to phone
  • Current hold time
  • Remind me when call center opens
  • Fastest way to talk to a real Prometric rep
  • Pro tips & talking points
Or just take advantage of GetHuman's tools for getting attention on your issue faster:

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Prometric Live Chat
Prometric customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted Prometric:

I took my test on Wednesday night and never received my results. I would like my SIE re...
I paid for the exam and finger prints not to long ago and I haven’t gotten no email or...
Calling to see if my cna license is renewed
Scheduling cna-MA licensing exam.
no update on renewed license for three weeks
I didn’t get to redo my skills because I didn’t have the money I have the money I was t...
I recertified and never received my new certification
Trying to find out when will my CNA license be posted on the website
I requested a refund online because I paid for a renewal of my CNA license only to find...
I've been waiting from February ** for my license to renew I've called * times already...
havent seen any update on my cna license tht i have renewed for three weeks now
I have not receive my new certificate renewed by my employer
My appointment was scheduled for *:** MT and I was told when I arrived that it was sche...
I need to find out when I will get approved and receive my test date or if possible I w...
my cna license was expired in two months of me renewing it, idk if its a mistake on pro...
More customer issues

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Prometric contact information - compared

Above are our top recommendations for how to contact Prometric, including their top phone number and live chat options. Below you can compare and contrast the 8 ways to contact Prometric by looking at which ones are the fastest and which ones other customers recommend the most for solving Prometric customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Prometric across the following mediums: Phone, Chat, Email, Web.

Phone number / contactWaitVotes
800-775-3926
Customer Service
38 mins219
800-306-3926
Reschedule Appointment
38 mins179
866-776-6387
Customer Service
10 mins178
Live Chat
Customer Service
11 mins67
pro.GlobalCandidateServices@prometric.com
Customer Service
< 38 hrs233
800-853-6769
Appeals
38 mins247
Online Help
Customer Service
< 2 hrs380
800-967-1139
Schedule A Test
2 mins293

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Contacting Prometric at a Glance

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