Contact Carbonite

The best of the 2 ways to get in touch with Carbonite by GetHuman

Carbonite Phone Number
877-665-4466 · Customer Service
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Carbonite Live Chat
Unfortunately, Carbonite does not offer live chat as a channel for customer service at this time.

Recent reasons customers contacted Carbonite:

Payment - received email. This was supposedly corrected months ago
I have a business account where I need to change the admin because I sold my company. I...
I want to retrieve files for a specific ap but not go back to a recovery date that will...
why isnt carbonite backing up my d drive as well as the c drive
How do I delete old files no longer required to save
My subscription may have expired but I am unable to enter my Discover card number becau...
Called customer service at *:** EST for help with MacBook home computer back-up problem...
I need to reinstall Carbonite after having my computer cleaned
Need to update home address to:*Jerry Pelak****** Cobble Hill Rd*Bonita Springs FL...
Billing issue, change of coverage
Backup is not occurring and apparently has not been occurring since August!!!
Cancelled my account, but was charged $**.** on ****. All I need is a credit to my account.
PLEASE call or email. I received an UNAUTHORIZED invoice *ZIN******** for $***.** *by e...
PLEASE call or email. I received an UNAUTHORIZED invoice *ZIN******** for $***.** *by...
I have Carbonite Personal Basic and am trying to install it on a different computer, bu...
More customer issues

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Carbonite contact information - compared

Above are our top recommendations for how to contact Carbonite, including their top phone number and live chat options. Below you can compare and contrast the 2 ways to contact Carbonite by looking at which ones are the fastest and which ones other customers recommend the most for solving Carbonite customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Carbonite across the following mediums: Phone, Web.

Phone number / contactWaitVotes
Customer Service
2 mins66
Online Help
Customer Service
< 2 hrs55

Does GetHuman work with Carbonite?

GetHuman does not work with Carbonite's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Carbonite at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Carbonite's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

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