Western Union Live Chat

How to chat with Western Union by GetHuman

Live Chat with Western Union Agents
  • Chat is available Mon-Fri 6:30am-9pm, Sat-Sun 8am-8pm EST.
  • The average wait time (for agents to join) is 10 minutes.
  • Current estimated wait time for an agent to join your chat window is 12 mins.
Despite the fact that Western Union has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.

Topics from recent customer chat windows

I Sent a Western Union Research form and I have not heard from anyone. It's been a mo...
How can I get unblock *I have been block over * years now
Transaction won't go through, and the call center in Philippines cannot tell me why
my boyfriend was refunded a $**** check through western union and seems to have a probl...
I requested a money order refund, but have now deposited the money order into my bank...
Western Union,Hi,their my name is Paula Spoonire back on September **,** about...
I purchased a money order from Walmart, I put the wrong name on it. Want to cancel it a...
I am trying to send a money tyransfer to an individual's bank savings account in Ghana...
Is it possible to send money from New York to Syria in Damascus ?
Need Western Union fax number !**What is it
Why can't I receive money through western union?
I am filling out a refund on money order. I filled out the purchasers part. On the oth...
I was sent money buy my cousin and the money is still in progress and it was sent yesterday
I purchased a money order for my rent of $*** I put it in their Dropbox they're saying...
Help me with my issue

Western Union Live Support Statistics

Live chat starting pointhttps://wucare.westernunion.com/care/s/chat-with-us?language=en_US
Department you chat withCustomer Service
Chat center hoursMon-Fri 6:30am-9pm, Sat-Sun 8am-8pm EST
Best time to chat9am
Average wait10
Current wait12
Rank (overall)4
Alternate methodsphone or chat or web or facebook
Quality of communication71%
Quality of help69%
Customer votes77,893
Information last updatedSun Feb 25 2024 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-999-9660

Chatting with Western Union Customer Service

Live chat with Western Union by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Western Union about. We can usually help ensure a better outcome. This is the best way to live chat with Western Union because 74,682 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Western Union usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://wucare.westernunion.com/care/s/chat-with-us?language=en_US are used to handling Blocked Account, Cancel Transfer, Trouble Receiving a Payment, Update Account Info, Missing Transfer and other customer service issues. When you chat with Western Union agents, they are most likely chatting with you from their call center located in California or Texas or Florida or New York. Live chat is rarely available 24/7, and this department is open Mon-Fri 6:30am-9pm, Sat-Sun 8am-8pm EST. It's hard to tell if companies like Western Union offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Western Union with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Western Union

While Western Union does offer live chat as a way to get help, they also have a phone number. In total, there are 7 ways to get in touch with them. The best phone number for Western Union is their 800-999-9660 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Western Union? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Western Union and GetHuman affiliated?

GetHuman and Western Union have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Western Union Contact Info

Information that GetHuman and its users have gathered about how to best reach Western Union
Western Union Phone NumberMore Western Union Contact Info

Which Companies Offer Chat-based Customer Service?

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!