Telstra Live Chat

How to chat with Telstra by GetHuman

Telstra Live Support Statistics

Live chat starting point
https://livechat.telstra.com/TCOM:Crowdsupport:Consumer
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
24 hours, 7 days
Best time to chat
2:15pm
Average wait
2
Current wait
2
Rank (overall)
2
Alternate methods
phone or chat or web
Quality of communication
34%
Quality of help
70%
Customer votes
52,631
Information last updated
Fri Sep 21 2018 10:00:00 GMT+0000 (UTC)
Best phone number
132200

Chatting with Telstra Customer Service

Live chat with Telstra by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Telstra about. We can usually help ensure a better outcome. This is the best way to live chat with Telstra because 19,812 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Telstra usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://livechat.telstra.com/TCOM:Crowdsupport:Consumer are used to handling Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. When you chat with Telstra agents, they are most likely chatting with you from their call center located in St. Louis, MO or Argentina. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Telstra offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Telstra with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Telstra

While Telstra does offer live chat as a way to get help, they also have a phone number. In total, there are 9 ways to get in touch with them. The best phone number for Telstra is their 132200 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Telstra? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Telstra Contact Info

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