PECO Energy Customer Service

Phone Number & Contact Info

Smell gas or need to report a gas emergency, press one.
Once more, if you smell gas or In order to process your call, I'll need to look up your account."

To be connected to customer relief fund partners in the region, please press nine.
If you smell gas or need to report a gas emergency, press one.
For electrical issues or power outages, press two."

"To pay now, press three.
For everything else, press four.
To report a total loss of power or for an outage update, press one."

To pay now, press three.
For everything else, press four."

To pay now, press three.
For everything else, press four."

Calling this PECO Energy Customer Number

By Christian Allen

May 15, 2024

When you call PECO Energy's customer service phone number, you're greeted by an automated message system and immediately presented with a Spanish language option, which is great. After pausing for a couple of seconds, you're told that a lot of information regarding the company is available online.

This is a pet peeve of mine, as I imagine most people calling are aware a company's website exists and are calling because the assistance they seek isn't readily available. Although, perhaps this is me being oblivious to the experiences of less technologically familiar individuals. I'm sure there are those calling who appreciate the information and/or reminder, but I digress.

After this, you're told to stay on the line for assistance if you would still like to speak to someone rather than switch over to the website, then presented with a standard phone menu: press 1 if you smell gas or need to report a gas emergency; press 2 for electrical issues or power outages; press 3 if you would like to make a payment; press 4 for everything else.

If you don't make a selection, the phone menu will automatically repeat. If you don't make a selection after it repeats, you're presented with a different phone menu. Press 1 to access your account via your account number; press 2 to access your account via your phone number; or press 3 if you're looking to create a new account.

If you don't make a selection after this phone menu is presented, you're either transferred to a representative (I assume) or informed you're calling after business hours (which I was, and hence why I made my previous assumption). The automated message system says you're still able to use several functions, such as making a payment, automatically despite calling outside of business hours. That's good, at least!

I wasn't able to get through to a rep, but that's on me for calling too late in the day.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Conclusion and closing notes

This is PECO Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PECO Energy agent. This phone number is PECO Energy's best phone number because 834 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-494-4000 include No service, Billing issue, Cancel service, Make a payment, I'm moving and other customer service issues. Rather than trying to call PECO Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, PECO Energy has 1 phone number. It's not always clear what is the best way to talk to PECO Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for PECO Energy. The two organizations are not related. GetHuman builds free tools, researches information, and shares tips and tricks from other consumers to help customers of companies like PECO Energy. That can include tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep, or talk to a company's customer service operation for you. GetHuman believes that this fills an important gap between fragmented support models, makes the customer care experience more uniform, and even answers questions that businesses and agencies are reluctant to answer (but shouldn't be) - making the customer experience less confusing for all. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with others, we'll keep improving it.

Compare PECO Energy Customer Service