Kohl's Live Chat

How to chat with Kohl's by GetHuman

Current Wait: 37 mins (avg 21)
Hours: Mon-Sat 6am-11pm, Sun 9am-10pm CST
Click "Chat Now"
Why did you want to chat with Kohl's?

Topics from recent customer chat windows

Package arrived after refund. Ordered on **** and arrived today. Refunded last week
unable to pay onliine
I received my order of * sweaters however there was additional item enclosed I didn’t o...
how can I get itemized charges?
I have a **.** gift card in my wallet for months. When I try to use it, it will not app...
I used my kohl's cash and **% off offer and Kohl's gift card to order an air fryer. UP...
Need to apply expired kohls cash
I need my W* form but it won’t let me log in anymore
I want to add two items to the order I just placed and use my $** Kohl’s cash.
My email address for online shopping. This has been happening since December. Cannot s...
Approximately three years ago I was in my local Kohl's store and bought on clearance a...
On January *, I received two emails - one for a $* birthday reward and another for a...
i want my name removed from my ex-wifes card
Last night I made order **********. I am a Kohl's card member so it automatically put...
Help me with my issue

Kohl's Live Support Statistics

Live chat starting pointhttps://cs.kohls.com/app/answers/detail/a_id/57/~/can-i-cancel-or-change-my-order%3F
Call-back availableNO
Department you chat withCustomer Service
Chat center hoursMon-Sat 6am-11pm, Sun 9am-10pm CST
Best time to chat3:45pm
Average wait21
Current wait37
Rank (overall)2
Alternate methodsphone or chat or facebook or web
Quality of communication68%
Quality of help43%
Customer votes62,992
Information last updatedFri Feb 26 2021 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number855-564-5705

Chatting with Kohl's Customer Service

Live chat with Kohl's by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Kohl's about. We can usually help ensure a better outcome. This is the best way to live chat with Kohl's because 3,588 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Kohl's usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://cs.kohls.com/app/answers/detail/a_id/57/~/can-i-cancel-or-change-my-order%3F are used to handling Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. When you chat with Kohl's agents, they are most likely chatting with you from their call center located in Sioux Falls, SD or India. Live chat is rarely available 24/7, and this department is open Mon-Sat 6am-11pm, Sun 9am-10pm CST. It's hard to tell if companies like Kohl's offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Kohl's with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Kohl's

While Kohl's does offer live chat as a way to get help, they also have a phone number. In total, there are 4 ways to get in touch with them. The best phone number for Kohl's is their 855-564-5705 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Kohl's? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Kohl's and GetHuman affiliated?

GetHuman and Kohl's have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Kohl's Contact Info

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